Emilia Haro
Livingston
Summary
Dynamic leader with a proven track record at Klairs, adept in customer service and team management. Excelled in enhancing shopping experiences and fostering customer retention through effective problem-solving and positive engagement. Skilled in cash handling and mentoring, significantly improving team performance and financial accuracy.
Overview
3
3
years of professional experience
Work History
Cashier Team Lead
Klairs
01.2023 - 09.2023
- Performed cash, card, and check transactions to complete customer purchases.
- Communicated with customers and team members to solve problems.
- Operated cash register to record transactions accurately and efficiently.
- Maintained a clean and inviting checkout area, contributing to an enjoyable shopping experience for customers.
- Trained team members on cash register operation and cash handling.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Resolved customer complaints professionally, maintaining a positive brand image and fostering customer retention.
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Processed both cash and card purchases and returns.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Led opening and closing procedures and conducted cashier drops, cash control and vault monitoring.
- Balanced cash drawers at the end of each shift, ensuring accuracy in financial reporting.
- Assisted with merchandising tasks as needed to maintain store appearance standards and promote product visibility.
- Quickly and accurately counted drawers at start and end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Managed cash registers, ensuring accurate accounting and reducing discrepancies in daily reports.
- Restocked and organized merchandise in front lanes.
- Used POS system to enter orders, process payments and issue receipts.
- Assisted customers in locating products, providing knowledgeable recommendations based on their needs.
- Maintained current knowledge of store promotions and highlighted sales to customers.
Frontend Lead
Dollar General Market
11.2020 - 12.2022
- Collaborated closely with back-end developers for seamless data flow between server-side logic and front-end presentation layers.
- Implemented continuous integration and deployment pipelines for faster project delivery to clients.
- Reduced maintenance costs, implementing reusable components using modern front-end frameworks.
- Conducted regular code reviews, ensuring adherence to coding standards and best practices among team members.
- Managed efficient cash register operations.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Maintained a clean and organized front-end area to ensure a pleasant shopping experience for customers.
- Monitored cash drawers in [7] checkout stations to verify adequate cash supply.
Cashier
Walmart
06.2020 - 10.2020
- Greeted customers entering store and responded promptly to customer needs.
- Performed cash, card, and check transactions to complete customer purchases.
- Worked flexible schedule and extra shifts to meet business needs.
- Welcomed customers and helped determine their needs.
Education
High School Diploma -
Livingston High School
Livingston06-2009
Skills
- Customer service
- Team leadership
- Problem-solving
- Cash handling
- Punctual and reliable
- Positive attitude
- Flexible schedule
- Team management
- Cash register operation
- Cash handling expertise
- Store opening and closing
- Money handling
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Cashier Team Lead
Klairs
01.2023 - 09.2023
Frontend Lead
Dollar General Market
11.2020 - 12.2022
Cashier
Walmart
06.2020 - 10.2020
High School Diploma -
Livingston High School
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