Emilia Grigorova
Québec
Summary
Developed skills in guiding and motivating individuals within supportive and goal-oriented environment. Able to foster strong relationships, encourage personal growth, and drive performance improvements. Seeking to transition into new field where these transferrable skills can contribute to success and innovation.
Enthusiastic Student Athlete dedicated to pursuing goals, promoting team player mentality and performing well under pressure. Extensive experience in leadership positions and working with teams. Committed to helping others through effective time management, good sportsmanship, and motivation.
Professional Client Service Specialist with robust experience in client relations and problem-solving. Strong focus on team collaboration and achieving results, adapting fluidly to changing needs. Expertise in communication, conflict resolution, and building lasting client relationships. Known for reliability, approachability, and results-driven mindset.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Camp Counselor, Summer Sports
McGill University
06.2024 - 07.2024
- Worked with children of varying age (7-15), interest, skill, and developmental levels.
- Ensured camper safety and well-being through diligent supervision during activities and downtime.
- Led groups of children safely through variety of camp activities allowing campers to experience the benefits of sports.
- Coordinated with other staff members to address any issues related to camper behavior or activity participation effectively.
- Built strong relationships with campers, fostering a positive environment for personal growth and development.
- Led group discussions on topics related to sportsmanship, self-discipline, goal setting, motivation, communication skills within the context of athletics participation at camp.
Client Service Representative
Académie ProBeach
05.2021 - 09.2023
- Handled sensitive client information with discretion, ensuring confidentiality at all times.
- Delivered outstanding customer service by maintaining a professional demeanor during high-pressure situations.
- Participated in regular meetings with management to discuss performance goals, strategies for improvement, and ongoing challenges faced by the team.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
Waitress
Tumi Fine Peruvian Cuisine
05.2022 - 08.2022
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Collaborated with team members to consistently provide efficient service during peak hours.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
Education
Bachelor of Arts - International Development Studies Honours
McGill University
Montreal, None05-2026
Diplôme D'études Collégiales - Sciences De La Nature (profil Santé)
Cégep François Xavier Garneau
Québec, QC05-2023
Skills
- Role model behavior
- Patience and empathy
- Stress management strategies
- Motivational skills
- Public speaking confidence
- Attention to detail
- Problem-solving
- Time management proficiency
- Group leadership
- Call center experience
- Microsoft office
Accomplishments
- Completed a vulgarized scientific research thesis on the environmental, social and economic impacts of climate change. My project was presented to young kids (12-15 year olds) in 2020.
- Best teammate award for the 2023-24 season with McGill's volleyball team.
- Awarded the ANQCA most improved athlete during the 2015 swimming season.
Languages
French
Native or Bilingual
English
Native or Bilingual
Bulgarian
Native or Bilingual
Russian
Limited Working
Spanish
Limited Working
Certification
- Croix de bronze (lifeguard)
- Médaille de bronze (lifeguard)
Timeline
Camp Counselor, Summer Sports
McGill University
06.2024 - 07.2024
Waitress
Tumi Fine Peruvian Cuisine
05.2022 - 08.2022
Client Service Representative
Académie ProBeach
05.2021 - 09.2023
- Croix de bronze (lifeguard)
- Médaille de bronze (lifeguard)
Bachelor of Arts - International Development Studies Honours
McGill University
Diplôme D'études Collégiales - Sciences De La Nature (profil Santé)
Cégep François Xavier Garneau
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