Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Emilia Flores Kaldman

Montreal,QC

Summary

Currently interested in studying psychology, I am a hard-working, communicative and committed person, I love working with children, especially in artistic issues that have to do with my hobbies of dance and theater. I have more than 5 years of experience in the area of customer service, especially in the field of restaurants and cafes, having played various roles. I have a comprehensive knowledge about the work that is done within it, I am adaptable to work dynamics.

Overview

3
3
years of professional experience

Work History

Hostess, Waitress

Arriba Burrito
Montreal, Canada
04.2024 - 07.2024
  • Trilingual service
  • Stocktaking
  • Cash register operation

Bartender, Waitress

El lagarto de oro
Mérida Yucatán, Mexico
12.2023 - 04.2024
  • Cocktail creation and mixology
  • Barista techniques
  • Coffee machine operating
  • In charge of the stock of wines and liquors as well as beers and inventories.

Administration Manager

APIS Sureste
Mexico City, Mexico
08.2022 - 08.2023
  • Experience in stock creation and expense projection
  • Experience in the use of excel and various programs
  • Creation of proofs and documents addressed to the government to acquire monetary resources
  • Management of activities and events carried out by the company as well as the purchase of the necessary supplies for these
  • Direct work with women and children in vulnerable situations, with sensitization and integral attention to their basic needs
  • Interdisciplinary work with other areas such as psychology, pedagogy and health for the resolution of internal conflicts

Barista, Cashier and Waitress

Bella Rafaella
Mexico City, Mexico
10.2021 - 07.2022
  • Responsible for cafeteria, customer service and preparation of hot and cold beverages
  • Customer service ensuring quality service
  • Maintaining order and cleanliness in the workplace
  • Described menu items to customers and suggested products based on stated preferences

Waitress and Barista

Avellaneda Café Bistro
Mexico City, Mexico
01.2021 - 07.2022
  • Maintaining order and cleanliness in the workplace
  • Described menu items to customers and suggested products based on stated preferences
  • Setting reservations for customers and table assignation on demand

Education

Mixology course -

03.2024

Pedagogy -

Universidad Autónoma de México
Mexico City
06.2023

Barista techniques introductive course -

03.2022

Skills

  • Customer Service
  • Mixology proficiency
  • Customer retention
  • Friendly customer service
  • Inventory control
  • Creativity
  • Teamwork
  • Dining room management
  • Reservations Management
  • Beverage Preparation
  • Menu knowledge
  • Effective Multitasking

Languages

  • Spanish, First language
  • English, C1 Advanced
  • French, A1 Beginner competitive for customer service

Timeline

Hostess, Waitress

Arriba Burrito
04.2024 - 07.2024

Bartender, Waitress

El lagarto de oro
12.2023 - 04.2024

Administration Manager

APIS Sureste
08.2022 - 08.2023

Barista, Cashier and Waitress

Bella Rafaella
10.2021 - 07.2022

Waitress and Barista

Avellaneda Café Bistro
01.2021 - 07.2022

Mixology course -

Pedagogy -

Universidad Autónoma de México

Barista techniques introductive course -

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Emilia Flores Kaldman