Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Emilia Avila Gutierrez

Monterey

Summary

Professional with extensive experience in providing exceptional customer service and administrative support. Strong focus on collaboration and adapting to changing needs ensures effective team dynamics and smooth operations. Skilled in managing multi-line phone systems, scheduling, and maintaining welcoming environment. Reliable, organized, and poised to enhance front desk efficiency and client satisfaction.

Overview

5
5
years of professional experience

Work History

Crew Member

Planet Fitness
08.2024 - Current
  • Managed front desk operations, ensuring seamless customer check-in and appointment scheduling.
  • Coordinated membership registration processes, maintaining accurate records in management systems.
  • Trained new staff on operational procedures and customer interaction protocols.
  • Provided accurate information regarding gym services, pricing options, class schedules, and personal training packages to prospective members.
  • Handled incoming calls professionally and efficiently, addressing inquiries and scheduling appointments.

Crew Member

Mcdonalds
05.2024 - 06.2025
  • Maintained cleanliness and organization in work areas, adhering to health regulations.
  • Prepared and assembled food items according to quality and safety standards.
  • Managed cash register transactions accurately, providing change and receipts promptly.
  • Trained new team members on procedures, customer service, and sales techniques.
  • Provided exceptional customer service by efficiently handling orders and addressing inquiries.

Volunteer

Alisal Union School District Special Education Office
06.2020 - 05.2024
  • Greeted and assisted visitors, ensuring a welcoming front office environment.
  • Managed multi-line phone system, directing calls to appropriate staff members efficiently.
  • Scheduled appointments and maintained calendar for office personnel, enhancing operational flow.
  • Processed incoming and outgoing mail, ensuring timely distribution of communications.

Education

High School Diploma -

Everett Alvarez High School
Salinas, CA
05.2024

Associate's Degree - Business

Hartnell College
Salinas, CA
10.2025

Skills

  • Reservation management
  • Customer service
  • Microsoft office
  • Professional appearance
  • Multilingual proficiency
  • Computer skills
  • Hospitality services
  • Administrative support
  • Cash handling
  • Office organization

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Crew Member

Planet Fitness
08.2024 - Current

Crew Member

Mcdonalds
05.2024 - 06.2025

Volunteer

Alisal Union School District Special Education Office
06.2020 - 05.2024

High School Diploma -

Everett Alvarez High School

Associate's Degree - Business

Hartnell College

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Emilia Avila Gutierrez