EMILIA AGUILLON
Toronto,ON
Summary
Experienced Relationship Manager with over 5 years of experience in banking industry. Excellent reputation for resolving problems and improving customer satisfaction. Fluent in Spanish, English and French with great C-Level communication, presentation skills and an empathetic communication style. Attentive to detail with experience in coordinating projects, programs and improvements.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Project Manager
Enterprise Fraud Management, CIBC
11.2021 - Current
- Identified plans and resources required to meet project goals and objectives.
- Orchestrated projects within strict timeframes and budget constraints by solving complex problems and working closely with senior leaders.
- Fostered relationships with vendors to promote positive working relationships.
- Maintained open communication by presenting regular updates on project status to senior executives and other stakeholders.
Consultant
Fraud Controls & Commercial Banking, CIBC
03.2020 - 10.2021
- Monitored high value payments created by commercial clients to various overseas vendors including ACH, Wires, EFT.
- Partnered with senior directors to discuss risk appetite and rule setting for flagged payments to mitigate client impact and lower fraud losses.
- Created detailed client experience roadmaps and action items to ensure client satisfaction in new initiative.
- Contacted customers directly to notify of fraudulent activity and minimize impacts.
Senior Business Banking Specialist
Commercial Banking, CIBC
07.2018 - 04.2020
- Develop and maintain relationships with existing and new clients over phone, email and in person.
- Potential client walkthrough through commercial banking applications.
- Upsell commercial banking products, including day to day banking, lending products, investments etc.
- Assist with escalations regarding customer complaints as required.
Bilingual Technical Support Agent
Commercial Banking, CIBC
04.2017 - 06.2018
- First point of contact for commercial clients, assisted users with various daily banking platforms.
- Conduct Pilot BAT Testing for upgraded banking platforms.
- Relay feedback from users on new functionalities to project teams to ensure product development was focused on client satisfaction.
- Escalate deficiencies in new platforms as they arose throughout migration and update clients with resolutions.
Education
Bachelor’s - International Studies and Hispanic Studies
York University, Glendon College
Skills
- PROJECT MANAGEMENT
- RELATIONSHIP BUILDING
- CRITICAL THINKING
- AGILITY
- RISK MANAGEMENT
- INTERPERSONAL AND
- COMMUNICATION SKILLS
- FLUENT AND NATIVE
- PROFICIENCY IN ENGLISH
- FRENCH AND SPANISH
Certification
- CAPM - Certified Associate in Project Management - In Progress
Timeline
Project Manager
Enterprise Fraud Management, CIBC
11.2021 - Current
Consultant
Fraud Controls & Commercial Banking, CIBC
03.2020 - 10.2021
Senior Business Banking Specialist
Commercial Banking, CIBC
07.2018 - 04.2020
Bilingual Technical Support Agent
Commercial Banking, CIBC
04.2017 - 06.2018
Bachelor’s - International Studies and Hispanic Studies
York University, Glendon College
Similar Profiles
Rosybel LanderosRosybel Landeros
Client Support Specialist-Controls Team at CIBC Private Wealth ManagementClient Support Specialist-Controls Team at CIBC Private Wealth Management
Sara M. GandySara M. Gandy
Member Service Representative IV at CCO Fraud and Digital Advanced, Fraud, Navy FederalMember Service Representative IV at CCO Fraud and Digital Advanced, Fraud, Navy Federal
Harpreet KaurHarpreet Kaur
Jr Control Analyst and Quality Analyst at Cancap Management(CIBC RESL MRTG Project)Jr Control Analyst and Quality Analyst at Cancap Management(CIBC RESL MRTG Project)
Angelica AbuqueAngelica Abuque
Home Childcare Provider at BRADLEY MAZDAHome Childcare Provider at BRADLEY MAZDA
Shana KhoshnawShana Khoshnaw
Tutor at Toronto District School BoardTutor at Toronto District School Board