Emil Rustamli
Ottawa,ON
Summary
Accomplished Trainer and Incident Management Specialist with a proven track record at Azerbaijan Railways and Azerconnect. Expert in creative problem-solving and interpersonal communication, I've significantly enhanced staff development and incident resolution efficiency. My approach to mentoring and crisis management has consistently improved service quality and productivity.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Trainer
Azerbaijan Railways
01.2021 - 08.2024
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Provided one-on-one mentoring to help individuals reach their full potential within the organization.
- Coached employees on best practices, providing constructive feedback to support their professional growth.
- Evaluated the effectiveness of training initiatives by tracking participant progress and gathering feedback for continuous improvement.
- Developed customized training materials for various industries, ensuring relevance to the target audience.
Incident Management Specialist
Azerconnect
12.2011 - 01.2021
- Streamlined incident response processes by developing and implementing effective incident management protocols.
- Reduced incident resolution time with efficient coordination of cross-functional teams and timely communication.
- Played a pivotal role in crisis management efforts, coordinating resources and serving as a trusted advisor to senior leadership during high-profile incidents.
- Trained new team members on incident management procedures, ensuring consistent application of best practices across the organization.
- Improved service quality, consistently meeting Service Level Agreements through diligent monitoring of incident queues.
Education
Bachelor of Science - Applied Mathematics
Baku State University
Baku, Azerbaijan08-2011
Skills
- New Hire Training
- Planning and coordination
- Creative Problem-Solving
- Group and individual instruction
- Interpersonal Communication
- Materials Preparation
- Quality Assurance
- Work Coordination
Languages
English
Professional Working
German
Limited Working
Russian
Native or Bilingual
Turkish
Native or Bilingual
Azerbaijanian
Native or Bilingual
Accomplishments
- Supervised team of [Number] staff members.
- Achieved [Result] by introducing [Software] for [Type] tasks.
- Achieved [Result] by completing [Task] with accuracy and efficiency.
- Resolved product issue through consumer testing.
Certification
- Certified Professional in Learning and Performance
- Training for trainers
Timeline
Trainer
Azerbaijan Railways
01.2021 - 08.2024
Incident Management Specialist
Azerconnect
12.2011 - 01.2021
Bachelor of Science - Applied Mathematics
Baku State University
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