Emi Umbu
Summary
Enthusiastic and customer-focused professional with a strong passion for beauty, skincare, and personal care. Skilled in delivering exceptional client experiences, building product knowledge, and supporting team success in a fast-paced retail environment.
Overview
3
3
years of professional experience
5
5
years of post-secondary education
1
1
Certification
Work History
Technical Support Representative
Gatestone &Co. Inc
Edmonton, Alberta
09.2024 - 05.2025
- Provided front-line support to customers for network, internet, cable, digital and phone service issues.
- Diagnosed and resolved hardware and software-related technical problems, delivering high quality customer service in a fast-paced support environment.
- Documented incidents, escalating unresolved issues and ensuring service level targets were met.
Retail Sales Associate
Sydney Consulting & Wholesale
Abuja
04.2022 - 06.2023
- Made and answered calls from customers to address inquiries and provided information about services.
- Delivered personalized service by assisting customers in product selection, ensuring their needs and preferences were met.
- Consistently met and exceeded daily sales targets through upselling and cross-selling techniques.
- Maintained store presentation by restocking shelves, organizing displays, and supporting promotional events.
- Handled transactions accurately using POS system while balancing speed and efficiency.
Education
Bachelor of Engineering - Computer Engineering
Afe Babalola University
Nigeria 09.2014 - 10.2019
Skills
- Technical Support
- Customer Service & Client Engagement
- Makeup & Skincare Knowledge
- Sales & Product Recommendations
- Cash Handling & POS Systems
- Inventory Management & Merchandising
- Team Collaboration & Communication
- Ability to Work in Fast-Paced Environments
Certification
- Microsoft Azure Fundamentals (Earned)
- CompTIA Security+ (Earned)
Timeline
Technical Support Representative
Gatestone &Co. Inc
09.2024 - 05.2025
Retail Sales Associate
Sydney Consulting & Wholesale
04.2022 - 06.2023
Bachelor of Engineering - Computer Engineering
Afe Babalola University
09.2014 - 10.2019
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