Emi Pierce
Los Angeles
Summary
Passionate leader dedicated to the craft of coffee with 5 years of experience working in a high volume cafe setting. Committed to building real relationships with customers and working in an energetic community whom strives for personable service. Able to bring ideas for better operations with interests in sustainability and environmental practices. Looking for a thriving and creative environment of individuals who care about the art of a neighborhood coffee shop.
Overview
5
5
years of professional experience
Work History
Barista Shift Lead
Alfred Coffee Co.
08.2023 - Current
- Worked on a manual espresso machine in a specialty coffee environment: dialing in coffee, milk steaming, and producing quality latte art.
- Led a team of 3 to 4 baristas per shift, overseeing daily operations and maintaining high quality service while averaging $4,000 in daily sales.
- Mentored new hires on beverage preparation and customer and health service protocols.
- Managed inventory levels, ordering supplies to maintain optimal stock for peak hours and reduce waste.
- Handled escalated customer inquiries and complaints, maintaining high satisfaction rates.
- Prepared cold brew, drip coffee, brewed teas, specialty syrups, and other handmade ingredients daily.
Cafe Shift Lead
Black and Brew Coffee
08.2021 - 06.2023
- Supervised shifts and trained baristas in a high-volume café environment, maintaining service standards and health compliance.
- Managed inventory levels, optimizing stock availability and reducing waste through effective ordering practices.
- Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.
- Expedited for here and to go food items and ran food/drinks to tables.
- Trained and mentored new baristas on company policies and customer service excellence.
Lead Store Associate
June Taylor
08.2021 - 06.2023
- Assisted owner with store operations and customers in selecting vintage furniture pieces in a curated retail environment.
- Processed sales transactions, tagged and displayed merchandise and maintained inventory.
- Keyholder; manning the store solo two days out of the week.
Education
Associate of Arts - Liberal Arts
Polk State College
Lakeland, FL05-2021
Skills
- Espresso machine operation
- Specialty drink preparation
- Food safety compliance
- Toast POS operation
- High volume dining
- Task delegation
- Barista training
- Supply ordering
- Opening and closing procedures
- Teamwork and collaboration
- Food preparation
Timeline
Barista Shift Lead
Alfred Coffee Co.
08.2023 - Current
Cafe Shift Lead
Black and Brew Coffee
08.2021 - 06.2023
Lead Store Associate
June Taylor
08.2021 - 06.2023
Associate of Arts - Liberal Arts
Polk State College