Emery Marczinko
Mission Viejo
Summary
Resourceful professional recognized for high productivity and efficient task completion. Possess specialized skills in strategic planning, team management, operational improvement, and customer service. Excel in communication, problem-solving, and adaptability, ensuring seamless execution of business strategies and enhancement of team performance.
Overview
13
13
years of professional experience
Work History
International Operations Manager
Epicuren Discovery
Aliso Viejo
04.2022 - Current
- Managed operations for international wholesale accounts, ensuring efficient order processing.
- Oversaw customer service initiatives to enhance client satisfaction and loyalty.
- Educating clients on products and protocols.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Supported sales team members to drive growth and development.
- Coordinated with logistics teams to ensure timely delivery of products to customers.
Brand Representative
Beauty Barrage
Orange County
09.2021 - 04.2022
- Represented over 15 luxury beauty brands to enhance market presence.
- Hosted engaging events to promote brand visibility and customer engagement.
- Conducted product demonstrations to explain details, highlight features and show use.
Store Manager
Planet Beauty
Orange County
10.2012 - 03.2021
- Conducted daily store operations, including opening and closing procedures, cash handling, sales, merchandising, hosting events, order processing, and more.
- Trained and supervised new employees.
- Ensured compliance with safety regulations and company policies.
- Coordinated with the HR and finance departments to align payroll processing.
Regional Field Sales Representative
Boscia
Irvine
12.2019 - 06.2020
- Traveled and serviced over 75 accounts across the United States.
- Scheduled and hosted training sessions or seminars related to new product launches, or updates.
Promotional Events Representative
Lion Management
Los Angeles
01.2016 - 01.2017
- Managed event timelines, ensuring all milestones are met and communicated to relevant parties.
- Collected Data
- Recruited Talent
Retail Manager
Advance Beauty College
Laguna Hills
10.2015 - 01.2016
- Oversaw retail operations to ensure all stations were operating efficiently and maintaining customer service standards.
- Guided new members on tours of the facility and clearly explained available services, resulting in influx in new patrons.
- Provided exceptional customer service through personal contact with guests before, during and after their visit to the spa & salon.
Education
Entrepreneurial and Small Business Operations - Certified
Saddleback College
Mission Viejo, California01.2014
Makeup Artist/Lab and Prosthetics Specialist - Certified
MUD
Burbank, California01.2011
Art/Art Studies - General
Oklahoma State University
Tulsa, Oklahoma01.2010
Skills
- Customer service
- Product education
- Order processing
- Sales support
- Logistics coordination
- Client relationship management
Affiliations
- Active volunteer at the Ocean Institute. Educating guests on marine animals and their habitat. Assisting with animal touch tanks and husbandry.
- Local painter & artist, presented in galleries.
References
References available upon request.
Timeline
International Operations Manager
Epicuren Discovery
04.2022 - Current
Brand Representative
Beauty Barrage
09.2021 - 04.2022
Regional Field Sales Representative
Boscia
12.2019 - 06.2020
Promotional Events Representative
Lion Management
01.2016 - 01.2017
Retail Manager
Advance Beauty College
10.2015 - 01.2016
Store Manager
Planet Beauty
10.2012 - 03.2021
Entrepreneurial and Small Business Operations - Certified
Saddleback College
Makeup Artist/Lab and Prosthetics Specialist - Certified
MUD
Art/Art Studies - General
Oklahoma State University
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