Emery Carreles
South Lake Tahoe
Summary
Proven leader with a track record of enhancing customer satisfaction and streamlining operations at Forest Suites Resort. Skilled in team leadership and problem-solving, achieving a significant increase in service quality. Expert in staff training and development, ensuring high employee morale and efficiency.
Management professional with track record of effective team leadership and operational oversight. Consistently achieves goals through collaborative efforts and adaptability to changing demands. Skilled in conflict resolution, process improvement, and fostering positive work environment.
Overview
13
13
years of professional experience
Work History
Assistant Manager
Forest Suites Resort
06.2022 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
Housekeeper
Vacasa Vacation Rentals
10.2018 - 06.2022
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Upheld high standards of sanitation in common areas, contributing to an inviting atmosphere for guests.
- Maintained a spotless environment for guests through diligent daily housekeeping tasks.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
Front Desk/General Manager
3 Peaks Resort
01.2016 - 10.2018
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
- Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
Valet Parking Attendant
Ace Parking
08.2014 - 01.2016
- Explained parking rates and retrieval procedures to guests upon arrival.
- Handled cash transactions accurately, ensuring proper payment for services rendered.
- Demonstrated excellent driving skills, safely navigating through busy traffic conditions while transporting vehicles.
- Maintained accurate records of parked vehicles'' locations within the designated area, ensuring faster retrievals.
- Achieved efficient workflow through clear communication with fellow team members during peak hours of operation.
- Issued ticket stubs and placed numbered tags on windshields to assist customers with locating vehicles.
Front Desk Receptionist
Forest Suites Resort
04.2014 - 01.2016
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
Housekeeper
Horizon
03.2012 - 04.2014
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Ensured welcoming environment for guests by arranging room amenities and decorations according to hotel standards.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Maintained a spotless environment for guests through diligent daily housekeeping tasks.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
Education
No Degree - Medical Assistant
Carrington College
Reno, NV10-2022
GED -
Vista High School
Placerville, CA06-2012
Skills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Problem-solving
- Time management
- Staff training and development
- Employee scheduling
Timeline
Assistant Manager
Forest Suites Resort
06.2022 - Current
Housekeeper
Vacasa Vacation Rentals
10.2018 - 06.2022
Front Desk/General Manager
3 Peaks Resort
01.2016 - 10.2018
Valet Parking Attendant
Ace Parking
08.2014 - 01.2016
Front Desk Receptionist
Forest Suites Resort
04.2014 - 01.2016
Housekeeper
Horizon
03.2012 - 04.2014
No Degree - Medical Assistant
Carrington College
GED -
Vista High School
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