Emerson Orlando Ordonez Hernandez
Hayward
Summary
Experienced professional with a background in optimizing drive-through operations and managing high-stress situations while maintaining performance standards. Demonstrated ability to prepare detailed reports for compliance and regulatory purposes, ensuring adherence to industry standards. Collaborated effectively with technical teams to meet project deadlines and facilitate customer support by troubleshooting technical issues. Proficient in both English and Spanish, with strong communication, teamwork, and conflict management skills.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Manager/Shift leader
Shamrock Corporation & Mcdonalds
Fremont
07.2020 - Current
- Improving drive through quota/Time which better our ranking in the cooperation
- Being in high stress situations when understaffed still being to perform at the highest level
Operations assistant / Call center
Synergy company
San leandro
09.2021 - 10.2023
- Prepared detail reports and documentation to support compliance and regulatory requirements
- Collaborated with the electricians to meet deadlines and organize goals
- Assisted customers with troubleshooting technical issues and coordinating repairs by informing the electricians
Hematology lab assistant
CSUEB
Hayward
01.2023 - 08.2023
- Assisted in the preparation and analysis of blood samples, ensuring accurate results for patient diagnostics.
- Maintained laboratory equipment and supplies, contributing to a consistent workflow and operational efficiency.
- Collaborated with team members to uphold safety protocols, enhancing workplace safety standards in the lab.
- Prepared samples for analysis by following standard laboratory procedures.
- Ensured that laboratory procedures are followed correctly at all times.
- Performed routine maintenance tasks such as cleaning glassware and other lab equipment.
St Bede Catholic Church
Hayward
11.2018 - 09.2019
Tutor
Winton Middle School
Hayward
01.2018 - 10.2018
- Tutoring students, grading, chaperoning
Private Caregiver
Hayward
- Provided compassionate care for elderly and disabled client, assisting them with daily living activities such as bathing, changing, meal planning and cooking, and work around the house
- Offering emotional support and companionship to enhance clients quality of life
- Maintaining changes in the client being physical or emotion
Education
Biological science - Microbiology and biomedical sciences
California State University East Bay
Skills
- English and Spanish speakers
- Proficient in using Microsoft software (Word, Excel, and PowerPoint)
- Strong communication skills
- Teamwork and collaboration skills
- Time management
- Organization
- Team leadership
- Empathy
- Conflict management
- Drive-through optimization
- High-stress performance
- Compliance documentation
- Technical troubleshooting
Certification
- Certified Nursing Assistant
- Basic Life Support and CPR
- Food Handler Certification
- Phlebotomist certification
Volunteer Experience
- Winton Middle School, Hayward, CA, tutoring students, grading, chaperoning, 01/18, 10/18
- St Bede Catholic Church, Hayward, CA, 11/18, 09/19
Timeline
Hematology lab assistant
CSUEB
01.2023 - 08.2023
Operations assistant / Call center
Synergy company
09.2021 - 10.2023
Manager/Shift leader
Shamrock Corporation & Mcdonalds
07.2020 - Current
St Bede Catholic Church
11.2018 - 09.2019
Tutor
Winton Middle School
01.2018 - 10.2018
Private Caregiver
Biological science - Microbiology and biomedical sciences
California State University East Bay