Emerson McIntosh
Surrey
Summary
An enthusiastic and reliable professional who resides locally at Crescent Beach and takes pride in providing excellent customer service. Skilled in anticipating customer needs, addressing complaints, and resolving issues in a timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments. Experience with inventory and delivery management and new employee training.
Overview
6
6
years of professional experience
Work History
Barista
Dudes Coffee House
05.2024 - 08.2024
- Prepared and served high-quality coffee beverages with efficiency and attention to detail
- Delivered food orders promptly while ensuring excellent customer service
- Maintained a clean and organized workspace
Server
Maya's Ice Cream
04.2020 - 09.2023
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport
- Maintained a clean and orderly dining area for an enjoyable guest experience
- Handled cash transactions accurately, contributing to balanced daily financial reports
- Assisted in training new hires, providing guidance on restaurant standards and best practices
- Contributed to inventory management by monitoring stock levels and notifying management when supplies were low
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business
Private Nanny
The Bitter Family
05.2018 - 09.2022
- Established and maintained safe play environment for children
- Bathed, dressed, and helped with teeth brushing as part of bedtime preparation
- Played games, worked on puzzles, and read books to young children
- Organized and cleaned home after activities by picking up toys and straightening up play room
- Prepared healthy, age-appropriate snacks and meals
Education
Bachelor of Arts - Sociology
University of British Columbia
12-2025
Skills
- Exceptional customer service
- Quality Control
- Food safety practices
- Guest Relations Management
- Point of sale operation
- Serving It Right
Timeline
Barista
Dudes Coffee House
05.2024 - 08.2024
Server
Maya's Ice Cream
04.2020 - 09.2023
Private Nanny
The Bitter Family
05.2018 - 09.2022
Bachelor of Arts - Sociology
University of British Columbia
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