Emerson Lavictoire
Kingston,ON
Summary
Dynamic and dedicated food service professional with a strong work ethic and proven ability to multitask in high-pressure environments. Skilled at enhancing guest experiences through excellent communication, teamwork, and a strong understanding of menu offerings and food safety protocols. Committed to creating a positive dining atmosphere and ensuring guest satisfaction at every stage of service.
Overview
3
3
years of professional experience
Work History
Host/Server
The Barley Mow
05.2023 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
Banquet Server
Canadian Golf and Country Club
05.2024 - 09.2024
- Managed multiple tasks simultaneously while maintaining composure under pressure in fast-paced banquet environments.
- Assisted in setting up the event space, ensuring proper table arrangements and placement of utensils for up to 300 guests.
- Completed post-event tasks such as cleaning, breakdown, and inventory management to prepare for future banquets efficiently.
- Demonstrated exceptional teamwork by collaborating with fellow servers to maintain a smooth flow of service during large-scale events.
Customer Service Associate
Jo-Jo's Creameria
06.2022 - 08.2023
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Maintained a high level of product knowledge, providing accurate information to customers.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Education
Bachelor of Arts - Psychology
Queen's University
Kingston, ON05-2028
High School Diploma -
Sacred Heart Catholic High School
Stittsville06-2024
Skills
- Team collaboration
- Multitasking proficiency
- Effective time management
- Guest engagement
Timeline
Banquet Server
Canadian Golf and Country Club
05.2024 - 09.2024
Host/Server
The Barley Mow
05.2023 - Current
Customer Service Associate
Jo-Jo's Creameria
06.2022 - 08.2023
Bachelor of Arts - Psychology
Queen's University
High School Diploma -
Sacred Heart Catholic High School
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