Summary
Overview
Work History
Education
Skills
Accomplishments
Affiliations
Timeline
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EMERIC D. BAROUM

Greater Sudbury,ON

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

4
4
years of professional experience

Work History

Advisor Agent

Bank Desjardins
08.2022 - Current
  • Supporting members and clients by telling them about existing applications and technological tools that can help them do transactions and operations on their own
  • Contribute to business development and maintain business relationships through service delivery and activities
  • Assisting members and clients who have encountered fraud or irregularities and ensuring that all are referred to appropriate partners
  • Stay on top of the latest standards, products, and services in the field
  • Uphold compliance, security, and risk management standards.

Fraud Analyst

Global Payments
05.2021 - 09.2021
  • Reviewed reports and individual transactions which appeared suspicious to uncover possible fraudulent activity.
  • Analyzed large amounts of data to find patterns of fraud and anomalies.
  • Contacted customers directly to notify fraudulent activity and minimize impacts.
  • Collaborated with team members to discuss fraud trends and brainstorm methods to combat this type of crime.
  • Provided exemplary level of customer service to clients and company personnel.
  • Evaluated customer data to identify and prevent fraudulent activities

Call Center Dental Insurance

Millennium 1 Solutions
03.2020 - 03.2021
  • Improved patient satisfaction by efficiently managing dental insurance claims and coordinating with providers.
  • Streamlined claim submission process for faster reimbursement and reduced claim denials.
  • Maintained accurate records of patient treatments, billing information, and insurance details to ensure seamless communication between patients, providers, and insurers.
  • Enhanced office productivity by effectively scheduling appointments according to provider availability and patient needs.
  • Assisted patients in understanding their dental insurance benefits, coverage limits, and out-of-pocket expenses.
  • Obtained data such as patient, insurance ID, insurance provider and medical codes to properly file insurance claims.
  • Responded to customer concerns and questions on daily basis.
  • Utilized various software programs to process customer payments.
  • Prepared insurance claims for submission to clearinghouses or insurance companies.

Education

Associate of Arts - Mechanical Engineering

Cambrian College of Applied Arts And Technology
Greater Sudbury, ON
09.2022

OSSD -

Lo Ellen Park Secondary School
Greater Sudbury, ON
09.2020

Skills

  • Agent Assistance
  • Great communications skills in French and English
  • Great computer skills and software
  • Always available to help others
  • Excellent Communication
  • Problem-solving abilities

Accomplishments

  • YCAN - YMCA Community Action Network, Sudbury ON 2019
  • Created a project to assist and encourage individuals to live a healthier lifestyle
  • Grace Family church, Sudbury, ON Collecting donations, preparing food, helping homeless by distributing food and clean clothes in Sudbury downtown area.

Affiliations

A motivated and reliable bilingual individual seeking full-Time employment within your organization to enhance my skills and abilities; as well as gaining work experience. Excellent written, reading, and verbal communication skills in both English and French. Committed to professional excellence, appearance, and manner. Respectful, analytical, people-oriented, empathetic, and honest. Able to think independently and quickly resolve problems. A very social person who loves to spend some time helping peoples. Energetic, hardworking, and willing to learn and accept constructive criticism. Able to adapt to new situations and environments quickly and effectively. Able to work independently and in a team environment. Proficient in Microsoft Word, Excel, Internet Explorer, and Power Point.

Timeline

Advisor Agent

Bank Desjardins
08.2022 - Current

Fraud Analyst

Global Payments
05.2021 - 09.2021

Call Center Dental Insurance

Millennium 1 Solutions
03.2020 - 03.2021

Associate of Arts - Mechanical Engineering

Cambrian College of Applied Arts And Technology

OSSD -

Lo Ellen Park Secondary School

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EMERIC D. BAROUM