Emercia Fortune
Beverly Hills
Summary
Dynamic Certified Medical Assistant with extensive experience at MercyOne North Iowa, skilled in injection administration and infection control. Proven ability to enhance patient care through effective communication and meticulous attention to detail. Adept at managing electronic health records and ensuring HIPAA compliance, contributing to a streamlined healthcare environment.
Overview
17
17
years of professional experience
Work History
Certified Medical Assistant
MercyOne North Iowa
03.2020 - 04.2025
- Called and faxed pharmacies to submit prescriptions and refills.
- Prepared and administered medications to alleviate patient symptoms.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Communicated clearly and effectively with patients to verify information, determine purpose of visit and record medical history.
- Collected and documented patient medical information such as blood pressure and weight.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Conducted preliminary patient evaluations measuring weight, temperature and blood pressure.
- Obtained client medical history, medication information, symptoms, and allergies.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Explained procedures to patients to reduce anxieties and increase patient cooperation.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Completed EKGs and other tests based on patient presentation in office.
- Measured patient pulse oximetry.
- Prepared lab specimens for diagnostic evaluation.
Pharmacy Technician
HyVee Pharmacy
08.2018 - 11.2021
- Counted, measured, and compounded medications following standard procedures.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Collected co-payments or full payments from customers.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
- Entered and processed patients' prescriptions into internal system.
- Counted and labeled prescriptions with correct item and quantity.
Rehabilitation Technician
Millennium Rehab Services
06.2008 - 09.2010
- Helped develop care plans for patients with complex needs and assisted patients with using rehabilitation equipment.
- Answered telephones and performed light clerical duties to maintain smooth operations while attending to various program needs.
- Communicated back to nurses and therapists regarding patient performance and condition.
- Transferred, moved and ambulated patients to and from departments with wheelchairs and stretchers.
- Established collaborative relationships with patients through consistent and meaningful communication.
- Prepared for sessions by setting up patient treatment areas and equipment.
- Utilized gait belts, lifts, or slings to safely move and transfer patients.
- Monitored patient progress and reported changes to physical therapist.
- Maintained cleanliness and sanitation of clinic or treatment environment.
- Performed therapeutic massage, hot-cold packs placement, or electrical stimulation under direction of physical therapist.
- Followed all HIPAA rules and regulations regarding patient confidentiality.
Education
Applied Science of Medical Assisting
Iowa Central Community College
Fort Dodge, IASkills
- Injection administration
- Infection control
- HIPAA compliance
- Electronic health records
- Schedule coordination
- Sample collection procedures
- Clinical applications
- Inventory and supply management
Timeline
Certified Medical Assistant
MercyOne North Iowa
03.2020 - 04.2025
Pharmacy Technician
HyVee Pharmacy
08.2018 - 11.2021
Rehabilitation Technician
Millennium Rehab Services
06.2008 - 09.2010
Applied Science of Medical Assisting
Iowa Central Community College
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