Emeraude Karemera Teta
North York,ON
Summary
Proven Room Attendant with a track record of enhancing guest satisfaction at Nobleza Hotel through meticulous room maintenance and effective teamwork. Demonstrates strong organizational skills and initiative, ensuring tasks are completed efficiently. Excelled in maintaining a spotless environment, contributing significantly to the hotel's reputation for excellence.
Overview
4
4
years of professional experience
Work History
Room Attendant
Legacy Hotel
01.2022 - 10.2023
- Responded to guest requests for assistance, toiletries, and personal care items.
- Vacuumed, dusted and maintained common areas, hallways, and waiting areas at elevators.
- Achieved time management goals by following designated schedules and completing assigned tasks within allotted time frames.
- Provided assistance in cleaning public areas, contributing to the overall appearance and reputation of the hotel property.
- Vacuumed carpets, mopped floors and dusted surfaces to maintain spotless environment.
- Enhanced guest satisfaction by providing thorough and timely room cleaning services.
Housekeeping Room Attendant
Nobleza Hotel
02.2020 - 11.2021
- Enhanced guest satisfaction by maintaining clean and well-stocked rooms in a timely manner.
- Replaced used towels and other bathroom amenities such as shampoo, paper towels, and soap.
- Supported the front desk team by promptly addressing guest requests and concerns, fostering a welcoming atmosphere.
- Completed pre-cleaning duties by setting up cleaning carts with fresh linens, cleaning supplies, and requested guest supplies.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
Education
BBA - Finance And Accounting
Seneca Polytechnic
Toronto, Canada08.2027
Skills
- Hospitality industry
- Initiative-taking
- Teamwork
- Organizational Skills
- Active listener
Languages
English
French
Timeline
Room Attendant
Legacy Hotel
01.2022 - 10.2023
Housekeeping Room Attendant
Nobleza Hotel
02.2020 - 11.2021
BBA - Finance And Accounting
Seneca Polytechnic
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