Emerance Nyirahafashimana
Kitchener,Ontario
Summary
Dedicated financial professional with extensive experience in managing financial operations, investment oversight, and team leadership across various sectors., leveraging expertise in financial management, tax planning, and operational efficiency. Proven ability to deliver exceptional client service across various communication channels, adept at digital literacy, and committed to enhancing client experiences. Versatile Managing Director with proven abilities across all levels of organizational management. Talented in developing partnerships, overseeing personnel and developing tactical plans to meet strategic goals.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Managing Director
Duramode Ltd.
01.2020 - Current
- Directed financial operations including budgeting, forecasting, and financial reporting enhancing profitability by 15%
- Managed investment portfolios, achieving an average annual return of 8%, and optimized banking relationships, reducing fees by 5%
- Implemented effective tax strategies, ensuring compliance and timely tax filings, minimizing liabilities
- Deployed Electronic Billing Machine EBM and stock management software, enhancing inventory control
- Coordinated international procurement from Dubai and China, improving supply chain efficiency by 25%
- Led a diverse team, improving productivity by 20% through training and performance management
- Increased client base by 20% through targeted market analysis and strategic client engagement
- Managed day-to-day financial operations and customer interactions, ensuring all inquiries and issues were resolved promptly
- Delivered exceptional customer service through phone and email, resulting in a 20% increase in client satisfaction
- Led a diverse team to achieve business goals, fostering a collaborative environment that supported individual and team success.
Finance Intern (Finance Department)
United Nations Economic Commission for Africa (UNECA)
03.2017 - 09.2017
- Assisted with a variety of client inquiries and financial processes, contributing to overall operational efficiency
- Drafted Standard Operating Procedure (SOP)s and financial reports, ensuring accuracy and compliance with organizational standards
- Enhanced customer experience by providing timely and accurate information on grants and financial obligations
- Reviewed business partner account balances, successfully clearing pending payables and receivables, which streamlined financial operations
- Summarized and drafted the steps of the End-to-End Grant lifecycle, ensuring accuracy and compliance in the Trust Fund Unit’s financial reporting
- Participated in analyzing financial obligations, ensuring commitments were met in alignment with Program Management Officers.
Treasurer
Rwandan Community in Ethiopia
02.2013 - 05.2017
- Managed contributions, budget development, and financial reporting, ensuring accurate financial tracking and transparency
- Developed and monitored annual budgets, ensuring financial goals were met.
Manager Of Iwacu Club.
Rwandan Community in Ethiopia
03.2016 - 12.2016
- Provided excellent customer service, managing member inquiries, and resolving issues efficiently
- Created and executed marketing and advertising plans, resulting in increased membership and community engagement
- Organized and maintained digital records, improving accessibility and accuracy of information
- Managed payroll, budgeting, and revenue computation, improving financial operations and stability
- Developed and executed fitness programs, increasing member participation and satisfaction
- Formulated advertising strategies, contributing to increased revenue and visibility within the community.
Partnership and Resource Mobilization Officer
Institute of Research and Science Technology
11.2010 - 03.2011
- Identified funding opportunities and followed up on resource mobilization, improving project financing
- Developed a donor database, increasing collaboration and diversifying funding sources.
Accountant
Association pour le Developpement Agro-Pastoral
11.2006 - 09.2008
- Controlled expenses, managed petty cash, and conducted bank reconciliations, ensuring financial accuracy
- Prepared tax and social security forms, ensuring compliance with regulatory requirements
- Managed a team of 3 employees, demonstrating effective leadership in financial operations.
Education
Master of Business Administration (MBA) - Finance
Griggs University
United States Of America03.2010
Bachelor's degree in Economics -
Université libre de Kigali
KIGALI, Rwanda03.2006
HS Diploma in Education, Teacher Training -
TTC Rubengera
KARONGI, Rwanda06.2001
Skills
- Financial Management: Budgeting, Forecasting, Financial Reporting
- Tax Planning: Tax Strategy Development, Compliance, Audits
- Leadership and Team Management: Performance Evaluation, Training, Team Development
- Client Communication: Exceptional verbal and written communication skills
- Empathy: Ability to understand and respond empathetically to clients' concerns and needs
- Problem-Solving: Strong analytical skills to resolve client issues efficiently and effectively at the first point of contact
- Time Management: Efficiently handling a high volume of inquiries within a fast-paced environment
- Attention to Detail: Ensuring accuracy in all client interactions, transactions, and documentation
- Team Collaboration: Working effectively with colleagues and partners to support overall team success
- Client Relationship Building: Developing and maintaining strong, long-term relationships with clients
- Adaptability: Quickly adapting to new tools, processes, and client needs in a dynamic work environment
- Sales and Upselling: Identifying opportunities to suggest additional services or products that meet client needs
- Complaint Handling: Managing and resolving client complaints in a professional and satisfactory manner
- Software Proficiency: Microsoft Office Suite (Excel, Word, PowerPoint), Enterprise Resource Planning (ERP) Systems, Electronic Billing Machine (EBM) Financial Analysis Tools
- Patience: Maintaining composure and patience during challenging client interactions
Languages
English
Full Professional
French
Full Professional
Certification
Association of Chartered Certified Accountant(ACCA).
ACCA Advanced Diploma in Accounting and Business, September 2017.
References
Available upon request.
Timeline
Managing Director
Duramode Ltd.
01.2020 - Current
Finance Intern (Finance Department)
United Nations Economic Commission for Africa (UNECA)
03.2017 - 09.2017
Manager Of Iwacu Club.
Rwandan Community in Ethiopia
03.2016 - 12.2016
Treasurer
Rwandan Community in Ethiopia
02.2013 - 05.2017
Partnership and Resource Mobilization Officer
Institute of Research and Science Technology
11.2010 - 03.2011
Accountant
Association pour le Developpement Agro-Pastoral
11.2006 - 09.2008
Master of Business Administration (MBA) - Finance
Griggs University
Bachelor's degree in Economics -
Université libre de Kigali
HS Diploma in Education, Teacher Training -
TTC Rubengera
Association of Chartered Certified Accountant(ACCA).
ACCA Advanced Diploma in Accounting and Business, September 2017.
Similar Profiles
Ashish Daniel PayyanickalAshish Daniel Payyanickal
Cashier at Taco Bell RestaurantCashier at Taco Bell Restaurant
Khanthaly PhonechaleunKhanthaly Phonechaleun
Accounts Receivables - Credit Team Internship at Flanagan Food DistributorAccounts Receivables - Credit Team Internship at Flanagan Food Distributor
Rumaanah HoolashRumaanah Hoolash
Bilingual Benefits Services Representative at Ontario Teacher’s Insurance PlanBilingual Benefits Services Representative at Ontario Teacher’s Insurance Plan