Emerald Jhayne Felipe
Calgary,AB
Summary
Dynamic and dependable retail assistant with hands-on experience from a family-owned business. Proven skills in customer service, cash handling, and merchandising, with a strong track record of enhancing the shopping experience and building customer loyalty. Adaptable and organized team player, experienced in maintaining clean, well-stocked displays and managing inventory. Fast learner with a positive attitude, ready to excel in fast-paced retail environments.
Overview
10
10
years of professional experience
Work History
Retail Assistant (Family-Owned Store)
Philippines
10.2015 - 07.2025
- Assisted customers with product inquiries and purchases, enhancing overall shopping experience.
- Maintained inventory accuracy through regular stock checks and replenishment processes.
- Handled cash transactions accurately and efficiently using manual computation.
- Resolved customer complaints professionally, fostering positive relationships and repeat business.
- Actively engaged customers to provide general assistance and information on store merchandise.
- Organized product displays and ensured shelves were neat and fully stocked.
- Helped monitor product demand and suggested restocking items based on customer preferences
- Demonstrated strong work ethic, reliability, and initiative from a young age in a family business setting
Education
High School Diploma -
Bishop O' Byrne High School
Calgary, ABSkills
- Customer Service & Assistance
- Cash Handling & Accuracy
- Time Management & Reliability
- Adaptability & Resilience
- Team Collaboration
- Patience & Empathy
- Basic Merchandising (Product Display & Labeling)
- Honest and dependable
- Adaptable and flexible
Languages
English
Professional Working
Timeline
Retail Assistant (Family-Owned Store)
10.2015 - 07.2025
High School Diploma -
Bishop O' Byrne High School