Emerald Kruse
Surrey,British Columbia
Summary
Dynamic and reliable professional with extensive experience in customer service and food delivery at DoorDash. Proven ability to manage multiple tasks efficiently while maintaining high standards of quality and organization. Fluent in Spanish, I excel in communication and teamwork, ensuring exceptional service and fostering strong customer relationships.
Overview
14
14
years of professional experience
Work History
Delivery Driver
Doordash
Surrey, BC
01.2022 - Current
- Delivered food items promptly to customers in designated areas.
- Navigated routes efficiently using GPS technology for timely deliveries.
- Communicated with customers regarding order status and delivery updates.
- Ensured food quality and safety standards during transportation processes.
- Managed multiple deliveries simultaneously while maintaining organization and focus.
- Collaborated with restaurant staff to confirm order accuracy before dispatch.
- Resolved customer inquiries and issues to enhance service experience.
- Maintained vehicle cleanliness and readiness for daily operations.
- Delivered goods in a timely fashion while adhering to speed limits and other traffic regulations.
- Notified customers of delays to decrease calls to support.
- Communicated regularly with dispatch regarding any delays or issues encountered on routes.
Home Care Provider
Private
Surrey
01.2018 - 01.2022
- Managed daily household operations and routines
- Maintained high standards of cleaning, sanitation, and organization
- Coordinated appointments and schedules
- Ensured a safe, clean, and structured environment
Food Business
Mademoiselle Kruse
01.2016 - 01.2017
- Sourced Products
- Developed relations with regular customers
- Maintained high standards of food quality
Waitress
Johnny's Tacos
01.2014 - 01.2015
- Ensured all guests received prompt and attentive service
- Managed all customer traffic and cash register operations
- Answered customer queries and complete required paperwork
- Maintained clean and neat workspace
- Provided excellent customer service and helped develop repeat customers
Volunteer - Fundraising
Esperanza Para Hoy
01.2012 - 01.2014
- Provided fundraising efforts and volunteer work to support locals with basic living necessities.
- Developed relationships through door to door sales of sponsorships.
- Travelled to markets to gather donations and food for daily local support.
- Assisted in event management for community projects
Education
Homeschooled
Maple Ridge, BCSkills
- Route navigation
- Order management
- Food safety
- Customer communication
- Customer Service
- Guest relations
- Communication
- Teamwork
- Time management
- organization
- Thorough cleaning
- Deep cleaning
- Sanitation
- Reliable
- Friendly
- Quick learner
- Order picking and processing
- Positive attitude
Languages
- English, Fluent
- Spanish, Fluent
Timeline
Delivery Driver
Doordash
01.2022 - Current
Home Care Provider
Private
01.2018 - 01.2022
Food Business
Mademoiselle Kruse
01.2016 - 01.2017
Waitress
Johnny's Tacos
01.2014 - 01.2015
Volunteer - Fundraising
Esperanza Para Hoy
01.2012 - 01.2014
Homeschooled