Emerald Erivez
Victorville
Summary
Communicative professional with several years of experience maintaining high level of hospitality, professionalism, and business etiquette. Attentive individual committed to thoroughly listening to guest requests or concerns and addressing with prompt responses. Dependable and punctual collaborator commended for consistently arriving to work prepared and on time.
Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed.
Overview
11
11
years of professional experience
Work History
Jewelry Sales Associate
Macys Department Store
Victorville
09.2024 - Current
- Assisted customers in selecting jewelry that matched their preferences and styles.
- Educated clients on jewelry care, maintenance, and product features.
- Demonstrated merchandise effectively to highlight unique design and quality.
- Performed daily opening and closing procedures such as counting cash drawers and setting alarms.
- Collaborated with team members to achieve daily sales targets.
Store Manager
Dollar General
Barstow
08.2022 - 03.2024
- Managed daily store operations, ensuring adherence to company policies.
- Managed daily operations and ensured store compliance with company policies.
- Trained and supervised staff to enhance customer service and teamwork.
- Oversaw inventory management and coordinated stock replenishment processes.
- Oversaw inventory management and coordinated stock replenishment activities.
Front End Manager
Walmart
Applevalley
05.2015 - 08.2022
- Planned and maintained work systems, procedures, and policies to optimize performance of people and resources within business unit.
- Trained and mentored staff on customer interaction and checkout processes, enhancing service quality and customer satisfaction.
- Supervised daily operations to ensure smooth front-end customer service.
- Trained and mentored staff on best practices for customer engagement.
- Managed cash handling procedures to maintain accuracy and security.
- Managed employee schedules to optimize coverage during peak hours.
- Resolved customer complaints quickly to enhance satisfaction and loyalty.
- Monitored cash handling processes for accuracy and security compliance.
Education
High School Diploma -
VICTORVALLEY HIGH SCHOOL
Victorville, CASkills
- Management skills
- Employee training
- Customer engagement
- Cash handling
- Leadership
- Communication
- Self motivation
- Training staff
- Inventory management
- Store operations
- Policy enforcement
- Conflict resolution
- Project management
- Visual merchandising
- Sales planning
- Fraud prevention
- Employee development and training
- Training and mentoring
- Workflow optimization
- Goal driven
References
References available upon request
Timeline
Jewelry Sales Associate
Macys Department Store
09.2024 - Current
Store Manager
Dollar General
08.2022 - 03.2024
Front End Manager
Walmart
05.2015 - 08.2022
High School Diploma -
VICTORVALLEY HIGH SCHOOL