Emer O'Mahony

Articulate and engaging individual experienced in running fun, informative tours. Smoothly manages unplanned questions or situations. Expert in maintaining group schedules and strong safety standards. Extensive experience in areas such as retail, administration, hospitality and tourism.

Provide informative tours to small and large groups, Coordinate with colleagues to ensure the best experience for guests, Resolve customer problems by understanding the concern and finding a solution, Trained new staff members, Developed conflict resolution skills as a camp counsellor for youth aged 15-17, Liaised between students and faculty to ensure issues articulated effectively, Participated in university council meetings, Assisted in planning large and small scale events, Monitored and ensured supplies restocked, Answered calls, took phone payments, and responded to emails promptly, Coordinated large numbers of campers attending activities and meals in an orderly and timely manner, Process invoices and balance cash register, Review sales performance to check on sales targets, Create social media content to enhance the business image through TikTok and other platforms, Create and update records ensuring accuracy of information, Resolve office-related malfunctions and respond to requests

• Banff Mineral Springs Hospital, Banff, AB, 2024
• Oblate Youth Service, Lourdes, France, 2017, 2019
• Saint Francis Foundation of Deva Orphanage, Deva, Romania, 2017