Emen Luk
Toronto,Canada
Summary
A driven and dynamic student with a proven track record in customer service and beverage preparation at several bubble tea stores and restaurants, to enhance sales through personalized, creative beverage crafting. Excelled in communication and teamwork across various roles, including tutoring at Wisdom Academy Limited, demonstrating exceptional ability to meet diverse customer needs. Skilled in using POS systems and developing engaging educational content.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Restaurant Server
Chako Barbecue
11.2023 - 04.2024
- Front desk host for table reservations and bookings
- Waitress
Bubble Tea Barista
Chatime Bubble Tea
12.2020 - 08.2022
- Used POS system to accurately enter orders and process payments.
- Pleasantly interacted with customers during hectic periods to promote a fun, positive environment.
- Prepared specialty drinks such as cappuccinos, lattes, and mochas.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
Personal Tutor(part Time Job)
Wisdom Academy Limited
12.2018 - 06.2021
- Wisdom Academy Ltd
- Provides interesting and creative ways for primary and middle school students(grades 1 to 9 specifically)
- Responsibilities included personal tutoring, course planning, and support for children with specific learning needs.
Student Internships
Faust International Youth Theatre
07.2018 - 08.2018
- Faust International Ltd
- Aims to bring the wonderful world of theatre performing arts and creativity to the young people of Hong Kong
- Responsibilities included teaching assistant, activity planner, customer service, and administration.
Education
Secondary education(senior) -
Creative Secondary School
Hong Kong, ChinaJunior high school -
Kiangsu Chekiang Collage
Hong Kong, ChinaSecondary education -
Thornlea Secondary School
Toronto, OntarioBachelor Of Design - Illustration
OCAD University
Toronto, ONSkills
- Communication and social skills
- Teamwork
- Creativity
- Website building (wixcom, webcom, Weebly)
- Adobe Creative Cloud
- Microsoft Teams, Word, Excel
Languages
English
Full Professional
Cantonese
Native or Bilingual
Mandarin
Full Professional
Certification
- Cultural Exchange in Hangzhou Greentown Yuhua School, 2017
- Cultural Exchange in Waitangi, New Zealand, 2019
- International Guzheng Championship, 12/2018 - 01/2019, Wining Champion in advance level Guzheng performance
- International Visual Arts Competition, 06/2019 - 08/2019, Wining top 10 best performer
Accomplishments
- Charm San Temple student volunteer from 4/2020-6/2020, completed 20 hours voluntary work
Hobbies and Interests
- Interpersonal skills (Communication, teamwork)
- Note-taking skills (Journaling)
- Online Marketing and Promotion(Microsoft, Facebook, Instagram, Youtube)
- Manage Stress (Meditation, Yoga, music, and art therapy)
Projects
Student Community Project 2018-2019, 05/2018 - 02/2019, Half year survey in the issue of students suicide in Hong Kong and how it is influential to the society, highlights the importance of self love and life value.
Timeline
Restaurant Server
Chako Barbecue
11.2023 - 04.2024
Bubble Tea Barista
Chatime Bubble Tea
12.2020 - 08.2022
Personal Tutor(part Time Job)
Wisdom Academy Limited
12.2018 - 06.2021
Student Internships
Faust International Youth Theatre
07.2018 - 08.2018
Secondary education(senior) -
Creative Secondary School
Junior high school -
Kiangsu Chekiang Collage
Secondary education -
Thornlea Secondary School
Bachelor Of Design - Illustration
OCAD University