Summary
Overview
Work History
Education
Skills
References
Timeline
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EMEM UKPONG

Brandon,Canada

Summary

Detail-oriented and adaptable professional with a strong foundation in customer service, communication, and problem-solving. Skilled in managing documentation, supporting clients through sensitive situations, and navigating complex processes. Experienced in administrative coordination and case support, with a developing background in Human Resources. Eager to contribute to the success of an insurance or claims organization in an Adjuster role.

Overview

18
18
years of professional experience

Work History

Support Staff

Brandon Housing First
Brandon, Canada
01.2024 - Current
  • Provide one-on-one support to clients navigating personal challenges and developing life skills.
  • Participate in multidisciplinary meetings to review and address complex client needs.
  • Document client progress and interactions, maintaining accurate, and confidential records.
  • Promote client self-advocacy, fostering confidence, and communication skills.
  • Offer support during emotionally sensitive situations, requiring strong interpersonal skills.

Business Coordinator

Carberry Investments International Limited
01.2007 - 01.2020
  • Managed daily office functions, ensuring organized, timely communication, and administrative operations.
  • Coordinated between departments to ensure workflow consistency, and reduce project delays.
  • Maintained records, and prepared internal reports, presentations, and meeting documentation.
  • Supported multiple team members with scheduling, correspondence, and data entry.
  • Used Microsoft Word, Excel, PowerPoint, and Outlook to streamline administrative tasks.

Education

Advanced Diploma - Human Resources Management

Assiniboine College
Brandon, MB
05.2025

Bachelor of Engineering - Chemical Engineering

University of Port Harcourt
01.2003

Skills

  • Claims Investigation Support
  • Attention to Detail
  • Conflict Resolution
  • Effective Communication
  • Documentation and Reporting
  • Time Management
  • Customer Service
  • Software Proficiency (Microsoft Office Suite)
  • Adaptability and Team Collaboration

References

References available upon request.

Timeline

Support Staff

Brandon Housing First
01.2024 - Current

Business Coordinator

Carberry Investments International Limited
01.2007 - 01.2020

Advanced Diploma - Human Resources Management

Assiniboine College

Bachelor of Engineering - Chemical Engineering

University of Port Harcourt

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EMEM UKPONG