Emelyne Nyagicro
Edmonton,AB
Summary
Enthusiastic and motivated individual passionate about customer service. Team player works well both independently and within team settings to achieve goals. Skilled communicator and problem solver committed to creating positive customer experiences. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
3
3
years of professional experience
Work History
Cashier
Fresco
11.2022 - 02.2023
- Worked flexible schedule and extra shifts to meet business needs.
- Welcomed customers and helped determine their needs.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Assisted customers with returns, refunds and resolving transaction issues.
- Answered questions about store policies and addressed customer concerns.
- Performed cash, card and check transactions to complete customer purchases.
- Greeted customers entering store and responded promptly to customer needs
- Built relationships with customers to encourage repeat business
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels
- Worked flexible schedule and extra shifts to meet business needs
Costumer Service
Zarah
08.2022 - 09.2022
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Promoted available products and services to customers during service, account management, and order calls.
Customer Service Associate
Garage
07.2021 - 09.2021
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Informed customers about special promotions and provided detailed information for various products.
Cashier
Walmart
05.2020 - 09.2020
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Welcomed customers and helped determine their needs.
Education
High School Diploma -
Louis St. Laurent
Edmonton, AB06.2022
Skills
- Calm and Professional Under Pressure
- Refund Processing
- Investigate Claims
- Understanding Customer Needs
- Verbal Communication
- Speaking Clearly
- Guest Services
Accomplishments
In 2022 I received the edmonton Catholic school superintedent's award of excellence
Timeline
Cashier
Fresco
11.2022 - 02.2023
Costumer Service
Zarah
08.2022 - 09.2022
Customer Service Associate
Garage
07.2021 - 09.2021
Cashier
Walmart
05.2020 - 09.2020
High School Diploma -
Louis St. Laurent
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