Emely Ruiz
Riverside
Summary
Dedicated to offering exceptional assistance to team members and clients. Skilled at coordinating appointments, organizing mail and collecting messages to facilitate office communication. Positive and upbeat with strong relationship-building abilities. Experience delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data entry and database administration.
Overview
4
4
years of professional experience
Work History
Receptionist
Brace Connection
02.2020 - 09.2022
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
- Assisted in the planning of office events and meetings, ensuring smooth execution and positive outcomes.
- Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
- Increased customer retention rates through exceptional communication skills and problem-solving abilities.
- Reduced incoming call response time by implementing an effective call routing system.
Waitress Trainer
Aguas Way
05.2018 - 12.2019
- Improved customer satisfaction by providing exceptional service and addressing guest concerns promptly.
- Enhanced team efficiency by organizing shift schedules, delegating tasks, and ensuring timely completion of responsibilities.
- Increased overall restaurant performance through comprehensive staff training on menu items, upselling techniques, and company policies.
- Developed strong communication skills by effectively conveying information between kitchen staff, management, and waitstaff.
- Implemented proper food handling procedures for a clean and safe dining environment, resulting in fewer customer complaints.
- Assisted with inventory management to control costs while maintaining adequate stock levels for efficient restaurant operations.
- Provided support during high volume periods by efficiently managing multiple tables simultaneously without compromising service quality.
Education
High School Diploma -
Jordan High School
Long Beach, CA06.2018
Skills
- Administrative Support
- Technical Support
- Office Management
- Scheduling
- Multi-Line Telephone Systems
- Performance Improvement
- Customer and Client Relations
- Organization Skills
Languages
Spanish
Native or Bilingual
Timeline
Receptionist
Brace Connection
02.2020 - 09.2022
Waitress Trainer
Aguas Way
05.2018 - 12.2019
High School Diploma -
Jordan High School
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