Emely Nagulendran
Brampton,ON
Summary
Hospitality professional with extensive experience at Moxie's Grill & Bar, specializing in customer service and problem-solving. Demonstrated success in enhancing guest satisfaction through innovative mixology and effective multitasking. Recognized for building a loyal clientele and training new staff, contributing to a positive team environment.
Overview
9
9
years of professional experience
Work History
Bartender
Moxie's Grill & Bar
Mississauga, ON
11.2023 - Current
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Kept bar presentable and well-stocked to meet customer needs.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
Server
Kelseys Original Roadhouse
Brampton, ON
04.2022 - 10.2023
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Bussed and reset tables to keep dining room and work areas clean.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
Bartender
Rebel Night Club
Toronto, ON
05.2021 - 08.2022
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Supported special events through attentive service, adapting quickly to varying needs of guests or clients.
- Implemented sustainable practices, reducing waste by introducing reusable straws and biodegradable napkins.
- Contributed to event success, planning beverage menus and efficiently serving large groups.
- Developed loyal clientele by engaging in friendly conversations and providing exceptional service.
- Increased repeat customer numbers, creating welcoming atmosphere and remembering regulars' favorite drinks.
Swing Manager
McDonald's Restaurant
Mississauga, ON
01.2017 - 03.2022
- Contributed to a positive work environment through effective teamwork and communication with staff
- Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
- Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Supervised daily operations, ensuring compliance with health and safety regulations.
- Coordinated shift schedules, maintaining adequate staffing for peak hours.
- Oversaw daily cash reconciliation processes, maintaining accurate financial records for the establishment.
Education
High School Diploma -
Ascension of Our Lord C.S.S
Mississauga, ONSkills
- Strong multitasking
- Customer service
- Highly reliable
- Team player attitude
- Clear and effective communication
- Patience and tolerance
- Outgoing personality
- Cleanliness and hygiene
- Customer service expertise
- Responsible alcohol service
- Complex Problem-solving
- Memory retention
- Menu memorization
- Hospitality service expertise
- Service-oriented mindset
- Alcohol awareness
- New hire training
- Drink preparation techniques
- Classic cocktails
- Creative mixology
Languages
English
Native or Bilingual
Tamil
Native or Bilingual
Timeline
Bartender
Moxie's Grill & Bar
11.2023 - Current
Server
Kelseys Original Roadhouse
04.2022 - 10.2023
Bartender
Rebel Night Club
05.2021 - 08.2022
Swing Manager
McDonald's Restaurant
01.2017 - 03.2022
High School Diploma -
Ascension of Our Lord C.S.S