Emely L. Nicasio Peralta
Summary
Dedicated Front Desk Agent with a strong foundation in customer service and guest relations. Proven ability to deliver exceptional service in fast-paced environments through clear communication, attention to detail, and a warm, professional demeanor. Skilled in handling guest check-ins, resolving concerns efficiently, and collaborating with team members to ensure a seamless and welcoming experience for all guests.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Sales Associate
Best Buy Express
09.2025 - Current
- Assisted customers with product selection and inquiries to enhance shopping experience.
- Processed transactions quickly and accurately, ensuring customer satisfaction during checkout.
- Maintained organized merchandise displays to promote sales and improve store aesthetics.
- Collaborated with team members to achieve daily sales goals and improve operational efficiency.
Caregiver
Active Lives Canada
06.2022 - 10.2022
- Assisted clients with daily living activities, ensuring comfort and independence.
- Maintained accurate records of client care and progress for effective communication.
- Supported patients with mobility challenges through safe transfer techniques.
- Adapted quickly to changing client needs, demonstrating flexibility in caregiving tasks.
Sous Chef
Evelyn Restaurant
06.2021 - 09.2021
- Supervised and coordinated the kitchen brigade, ensuring efficiency in the preparation of dishes.
- Managed inventory and controlled stock levels to ensure a constant supply of fresh ingredients.
- Upheld strict sanitation standards while preparing meals, maintaining a clean workspace free of cross-contamination risks.
- Operated kitchen equipment safely and efficiently, ensuring compliance with health regulations.
Education
Certificate - Tourism And Hospitality
Seneca Polytechnic
Toronto, ON04-2026
High School Diploma -
Westside Secondary School
Orangeville, ON06-2023
Skills
- Bilingual communication (English & Spanish – written & verbal)
- Exceptional customer service & guest experience
- Professional phone etiquette & call handling
- Conflict resolution with empathy
- Strong multitasking, organization & time management
- Attention to detail in luxury hospitality settings
- Proficient in Microsoft Office & Google Workspace
- Quick learner of hotel systems (Opera, Micros PMS, etc)
- Familiar with billing processes & guest accounts
- Team collaboration across departments
- Problem-solving under pressure
- Reliable, punctual, and well-groomed appearance
LANGUAGES
Spanish
Native or Bilingual
English
Native or Bilingual
Certification
- TICO - Travel Industry Council of Ontario Training - Current
- Certified by PACT, Preventing Human Trafficking: Recognize the Signs - 2025
Timeline
Sales Associate
Best Buy Express
09.2025 - Current
Caregiver
Active Lives Canada
06.2022 - 10.2022
Sous Chef
Evelyn Restaurant
06.2021 - 09.2021
Certificate - Tourism And Hospitality
Seneca Polytechnic
High School Diploma -
Westside Secondary School