Summary
Overview
Work History
Education
Skills
LANGUAGES
Certification
Timeline
SalesAssociate

Emely L. Nicasio Peralta

Summary

Dedicated Front Desk Agent with a strong foundation in customer service and guest relations. Proven ability to deliver exceptional service in fast-paced environments through clear communication, attention to detail, and a warm, professional demeanor. Skilled in handling guest check-ins, resolving concerns efficiently, and collaborating with team members to ensure a seamless and welcoming experience for all guests.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Sales Associate

Best Buy Express
09.2025 - Current
  • Assisted customers with product selection and inquiries to enhance shopping experience.
  • Processed transactions quickly and accurately, ensuring customer satisfaction during checkout.
  • Maintained organized merchandise displays to promote sales and improve store aesthetics.
  • Collaborated with team members to achieve daily sales goals and improve operational efficiency.

Caregiver

Active Lives Canada
06.2022 - 10.2022
  • Assisted clients with daily living activities, ensuring comfort and independence.
  • Maintained accurate records of client care and progress for effective communication.
  • Supported patients with mobility challenges through safe transfer techniques.
  • Adapted quickly to changing client needs, demonstrating flexibility in caregiving tasks.

Sous Chef

Evelyn Restaurant
06.2021 - 09.2021
  • Supervised and coordinated the kitchen brigade, ensuring efficiency in the preparation of dishes.
  • Managed inventory and controlled stock levels to ensure a constant supply of fresh ingredients.
  • Upheld strict sanitation standards while preparing meals, maintaining a clean workspace free of cross-contamination risks.
  • Operated kitchen equipment safely and efficiently, ensuring compliance with health regulations.

Education

Certificate - Tourism And Hospitality

Seneca Polytechnic
Toronto, ON
04-2026

High School Diploma -

Westside Secondary School
Orangeville, ON
06-2023

Skills

  • Bilingual communication (English & Spanish – written & verbal)
  • Exceptional customer service & guest experience
  • Professional phone etiquette & call handling
  • Conflict resolution with empathy
  • Strong multitasking, organization & time management
  • Attention to detail in luxury hospitality settings
  • Proficient in Microsoft Office & Google Workspace
  • Quick learner of hotel systems (Opera, Micros PMS, etc)
  • Familiar with billing processes & guest accounts
  • Team collaboration across departments
  • Problem-solving under pressure
  • Reliable, punctual, and well-groomed appearance

LANGUAGES

Spanish
Native or Bilingual
English
Native or Bilingual

Certification

  • TICO - Travel Industry Council of Ontario Training - Current
  • Certified by PACT, Preventing Human Trafficking: Recognize the Signs - 2025

Timeline

Sales Associate

Best Buy Express
09.2025 - Current

Caregiver

Active Lives Canada
06.2022 - 10.2022

Sous Chef

Evelyn Restaurant
06.2021 - 09.2021

Certificate - Tourism And Hospitality

Seneca Polytechnic

High School Diploma -

Westside Secondary School

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Emely L. Nicasio Peralta