Emeline Vernet

CR-04 - Assignment until September 2023

• Provide administrative support primarily to Service Managers
• Gather and collect employees' information to keep track of active, newly hired and/or other employee statuses.
• Submit Human Resources Reports for certain employee updates.
• Compare and reconcile forecasting for employees budget by submitting leave and absences requests.
• Create and maintain regional employee database with different set of information.
• Prepare, summarize, and format reoccurring reports in respect to tight deadlines, this include, but is not limited to attrition reports, new hire reports, and active agents reports.
• Prepare and research purchase prices for departmental equipments: desks, chairs, headsets, etc.
• Perform verifications and process invoices and travel expanse claim for payments.
• Coordinate and transcribe teams meetings and employee seminars.
• Prepare presentations, correspondence and present those to both Service Managers and Team Leaders.
• Establish and maintain departmental innovations relating to continuous merge of information from Local Share Drive to SharePoint.
• Lead, design and create SharePoint processes and/document to increase efficiency and facilitate every day activities.
• Draft and create instruction guides for usage of new processes.
• Recommend and implement adjustments to manage consistent workflow.

PM-01 - Substantive Position

• Actively listened to customers, handled concerns quickly and de-escalated major issues.
• Conducted full claim investigations and reported updates and actions.
• Delivered exceptional level of service to each client by listening to concerns and answering questions.
• Resolved problems, improved operations and provided exceptional service.
• Performed duties in accordance with applicable standards, policies and regulatory guidelines.
• Conducted partial claim investigations and reported updates and actions.
• Reviewed new files to determine current status of claim and to develop plan of action
• Reported policy changes and company conditions affecting customer satisfaction
• Checked documentation for accuracy and validity on updated systems
• Maintained strong knowledge of basic medical terminology to better understand services and procedures

• Assessed quickly and efficiently clients needs. Provided clients with information to access resources available to meet their needs.
• Kept client informed on different public funding available at their disposition. Communicated with client of different background experiencing different hardships.
• Provided direction to clients as of resources available for COVID-19 relief. Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions
• Sought out training opportunities to enhance customer relationship management abilities and further boost satisfaction scores
• Adhered to company policies

• Organized virtual events to thank and encourage over 60 student ambassadors
• Wrote speeches for special guests for duration of said virtual event
• Provided leadership in onboarding programs for new and continuing student employees within federal government
• Wrote students onboarding guides, later on adapted to reflect ongoing challenges of COVID.
• Paired and connected students with work ambassadors.
• Promoted networking events with different departments.
• Exceeded goals through effective task prioritization and great work ethic.
• Participated in team-building activities to enhance working relationships.
• Managed on-site evaluations, student surveys.
• Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
• Monitored, updated different database of student hires through federal working program.
• Worked closely with functional experts in HR to optimize and shape programs for needs of client groups
• Maintained employee files and delivered tracking system to identify trends and issues and process HR transactions in People Soft and Excel

• Reviewed and verified addresses, phone numbers, names, ages, and values.
• Processed and recorded new policies and claims.
• Checked documentation for accuracy and validity on updated systems.
• Modified, updated and processed existing policies.
• Carried out administrative tasks by communicating with clients, distributing mail and scanning documents.
• Processed and recorded new policies and claims
• Responded to inquiries from callers seeking information
• Modified, updated and processed existing policies
• Calculated adjustments, premiums, and refunds

• Actively listened to customers' requests
• Assured full understanding before attempting to address their needs
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Received and processed inventory into management system.
• Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
• Used Microsoft Word and other software tools to create documents and other communications
• Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity