Emeliana Boucher
Strathmore,AB
Summary
Offering background in customer service and office management, with keen interest in health and wellness. Bringing experience from fast-paced hospital and optical environment with focus on client care and product knowledge. Adept at managing multiple tasks, assisting clients, and providing detailed product information. Proficient in both Med Access EMR and Connect Care Epic. Seeking to transition skills in customer service and technical product knowledge into new field to continue my growth in knowledge and career.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Optical Assistant
Jaffery Optical
04.2025 - Current
- Managed patient scheduling and appointment confirmations to optimize clinic workflow.
- Educated patients on eyewear options, lens types, and care instructions.
- Processed insurance claims and verified coverage details for patient transactions.
- Supported the fitting and adjustment of eyeglasses to ensure proper alignment and comfort.
- Provided excellent customer service by addressing inquiries and resolving issues promptly, promoting customer loyalty.
- Maintained a clean and organized optical dispensary, ensuring a positive customer experience.
- Maintained inventory levels and accurate records of contact lenses and eyeglass frames.
- Organized patient record logs and contact information.
- Downloaded inventory into online catalog and updated available stock.
Unit Clerk
Outpatient Endoscopy Peter Loughheed Hospital - Practicum
01.2025 - 03.2025
- Assisted in managing patient records and documentation to ensure accuracy and compliance.
- Coordinated communication between medical staff and patients to enhance service delivery.
- Maintained inventory of office supplies and equipment for seamless operations.
- Scheduled appointments and managed calendars to optimize workflow efficiency with Connect Care Epic.
- Supported administrative functions by organizing files and maintaining cleanliness of work areas.
- Worked with a team to maintain a calm and organized work environment.
Education
Certificate of Completion - Medical Office Assistant/ Unit Clerk Program
Southern Alberta Institute of Technology
Calgary, AB06-2025
High School Diploma -
Holy Cross Collegiate
Strathmore, AB06-2021
Skills
- Insurance verification, Processing and billing
- Frame fitting and optical dispensing
- Paperwork management
- Appointment coordination
- Client support
- Insurance processing
- Med Access EMR
- Connect Care Epic
- Documentation skills
- HIPAA compliance
Languages
English
Certification
Medical office assistant and unit clerk diploma
Timeline
Optical Assistant
Jaffery Optical
04.2025 - Current
Unit Clerk
Outpatient Endoscopy Peter Loughheed Hospital - Practicum
01.2025 - 03.2025
Certificate of Completion - Medical Office Assistant/ Unit Clerk Program
Southern Alberta Institute of Technology
High School Diploma -
Holy Cross Collegiate
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