Friendly, ambitious, self-motivated individual with good interpersonal skills and excellent customer service experience of 2 year. I am dedicated and organized with strong problem-solving abilities. I can thrive in a fast-paced and challenging environment due to my past work experiences. I am keen and very willing to learn and develop new skills. I often seek new responsibilities within the wide range of employment areas where I can leverage my experience, skills, and passion to make a significant impact and contribute to the organization's success.
Overview
5
5
years of professional experience
Work History
Administrator
Smith + Andersen
01.2024 - 07.2024
Provided comprehensive administrative support to the team and senior management.
Maintained accurate and up-to-date records of confidential documents and company reports.
Ensured all records were prepped, scanned, and securely stored in compliance with company policies and procedures.
Implemented a dual system for record-keeping, combining physical file management with digital archiving.
Ensured the accuracy and confidentiality of sensitive information by regularly auditing records.
Cashier and Front-end ambassador
Michael’s art and Craft Store
06.2023 - 04.2024
Provides a positive customer experience by greeting customers in a fair and friendly manner.
Resolved customer issues and problems by helping them find the right products.
Assisted customers in using the self-checkout machines and communicated about current promotions and discounts.
Promoted the right products based on the needs of the customers.
Answered customer calls and managed inquiries and complaints.
Handled cash, credit and debit transactions and guided customers on return policies and transactions.
Generated sales at cash registers and motivated customers to join the rewards program provided by the organization.
Organized shelves with the right products and recovered products from aisles.
Organized and packed online and store pick-up orders efficiently.
crew member
mcdonald’s restaurant of canada
06.2022 - 03.2023
Maintained a high standard of customer service during rush hours.
Communicated clearly and positively with co-workers and customers.
Handled cash and credit transactions quickly and accurately.
Followed procedure for safe food preparations, assembly and presentation.
Built loyal clientele through friendly interactions and consistent appreciation.
Resolved complaints promptly and professionally.
Took initiative to find extra tasks when scheduled duties were completed.
Assisted with maintaining cleanliness in line with company standards.
Maintained time management with quick and efficient completion of orders.
Able to adapt to pressure by working hard and being organized.
COMPLIANCE ASSOCIATE
HINDUJA GLOBAL SOLUTIONS
06.2019 - 01.2022
Managed legal compliance procedures and practices for many companies including Emirates NBD Bank, Qatar National Bank, Global Infrastructure Partners India LLP and Zee Entertainment Enterprises Limited.
Scheduled and conducted branch audits PAN India and prepared reports for the same.
Managed legal compliance procedures and practices for companies like - Emirates NBD Bank (P.J.S.C) India, Qatar National Bank (Q.P.S.C), Global Infrastructure Partners India LLP, Zee Entertainment Enterprises Limited and few other companies.
Conducted Branch Audits for companies having branches in PAN India and prepared reports for the same.
Prepared and submitted different forms for opening of new branches, closing of old branches, amendment of registration certificates.
Prepared revised notices and submitted Annual Return for companies before or on the due date.
Filed monthly, quarterly, half yearly and annual Returns.
Co-ordinated with clients, resolved their queries and prepared monthly compliance trackers for efficient tracking.
Education
Master in Business Administration - specialization in human resources
University Canada West
03.2025
bachelors of management studies -
st. Gonzalo Garcia college
04.2019
Skills
Communication
Teamwork
Problem-solving
Creativity
Organization
Management
Attention to detail
Microsoft
Customer Service
Adaptability
Patience
Emotional Intelligence
Timeline
Administrator
Smith + Andersen
01.2024 - 07.2024
Cashier and Front-end ambassador
Michael’s art and Craft Store
06.2023 - 04.2024
crew member
mcdonald’s restaurant of canada
06.2022 - 03.2023
COMPLIANCE ASSOCIATE
HINDUJA GLOBAL SOLUTIONS
06.2019 - 01.2022
Master in Business Administration - specialization in human resources