Summary
Overview
Work History
Education
Skills
Timeline
Generic

Emelia Lobo

Vancouver

Summary

Friendly, ambitious, self-motivated individual with good interpersonal skills and excellent customer service experience of 2 year. I am dedicated and organized with strong problem-solving abilities. I can thrive in a fast-paced and challenging environment due to my past work experiences. I am keen and very willing to learn and develop new skills. I often seek new responsibilities within the wide range of employment areas where I can leverage my experience, skills, and passion to make a significant impact and contribute to the organization's success.

Overview

5
5
years of professional experience

Work History

Administrator

Smith + Andersen
01.2024 - 07.2024
  • Provided comprehensive administrative support to the team and senior management.
  • Maintained accurate and up-to-date records of confidential documents and company reports.
  • Ensured all records were prepped, scanned, and securely stored in compliance with company policies and procedures.
  • Implemented a dual system for record-keeping, combining physical file management with digital archiving.
  • Ensured the accuracy and confidentiality of sensitive information by regularly auditing records.

Cashier and Front-end ambassador

Michael’s art and Craft Store
06.2023 - 04.2024
  • Provides a positive customer experience by greeting customers in a fair and friendly manner.
  • Resolved customer issues and problems by helping them find the right products.
  • Assisted customers in using the self-checkout machines and communicated about current promotions and discounts.
  • Promoted the right products based on the needs of the customers.
  • Answered customer calls and managed inquiries and complaints.
  • Handled cash, credit and debit transactions and guided customers on return policies and transactions.
  • Generated sales at cash registers and motivated customers to join the rewards program provided by the organization.
  • Organized shelves with the right products and recovered products from aisles.
  • Organized and packed online and store pick-up orders efficiently.

crew member

mcdonald’s restaurant of canada
06.2022 - 03.2023
  • Maintained a high standard of customer service during rush hours.
  • Communicated clearly and positively with co-workers and customers.
  • Handled cash and credit transactions quickly and accurately.
  • Followed procedure for safe food preparations, assembly and presentation.
  • Built loyal clientele through friendly interactions and consistent appreciation.
  • Resolved complaints promptly and professionally.
  • Took initiative to find extra tasks when scheduled duties were completed.
  • Assisted with maintaining cleanliness in line with company standards.
  • Maintained time management with quick and efficient completion of orders.
  • Able to adapt to pressure by working hard and being organized.

COMPLIANCE ASSOCIATE

HINDUJA GLOBAL SOLUTIONS
06.2019 - 01.2022
  • Managed legal compliance procedures and practices for many companies including Emirates NBD Bank, Qatar National Bank, Global Infrastructure Partners India LLP and Zee Entertainment Enterprises Limited.
  • Scheduled and conducted branch audits PAN India and prepared reports for the same.
  • Managed legal compliance procedures and practices for companies like - Emirates NBD Bank (P.J.S.C) India, Qatar National Bank (Q.P.S.C), Global Infrastructure Partners India LLP, Zee Entertainment Enterprises Limited and few other companies.
  • Conducted Branch Audits for companies having branches in PAN India and prepared reports for the same.
  • Prepared and submitted different forms for opening of new branches, closing of old branches, amendment of registration certificates.
  • Prepared revised notices and submitted Annual Return for companies before or on the due date.
  • Filed monthly, quarterly, half yearly and annual Returns.
  • Co-ordinated with clients, resolved their queries and prepared monthly compliance trackers for efficient tracking.

Education

Master in Business Administration - specialization in human resources

University Canada West
03.2025

bachelors of management studies -

st. Gonzalo Garcia college
04.2019

Skills

  • Communication
  • Teamwork
  • Problem-solving
  • Creativity
  • Organization
  • Management
  • Attention to detail
  • Microsoft
  • Customer Service
  • Adaptability
  • Patience
  • Emotional Intelligence

Timeline

Administrator

Smith + Andersen
01.2024 - 07.2024

Cashier and Front-end ambassador

Michael’s art and Craft Store
06.2023 - 04.2024

crew member

mcdonald’s restaurant of canada
06.2022 - 03.2023

COMPLIANCE ASSOCIATE

HINDUJA GLOBAL SOLUTIONS
06.2019 - 01.2022

Master in Business Administration - specialization in human resources

University Canada West

bachelors of management studies -

st. Gonzalo Garcia college
Emelia Lobo