Emelaine Montero Ranosa
Mississauga,Canada
Summary
To find a suitable, challenging, and growth-oriented position where I can best utilize my knowledge and full potential to a maximum level enabling me to contribute to the organization. To be able to improve my knowledge, and skills, and acquire experiences that would enrich more of my understanding in this field I have chosen to be one of the best. Meticulous Cage Supervisor with strong math aptitude, and excellent attention to detail to maintain accuracy and security required in cage operations. Fosters an exciting atmosphere for guests and team members by promoting and retaining a highly skilled workforce and facilitating the accurate and secure operation of cashier cages while providing excellent guest service. Implements and maintains policies and procedures that maximize cashing of negotiable instruments and intra-departmental transactions and complies with all governmental laws and regulations
Overview
13
13
years of professional experience
Work History
Casino Cage Supervisor
Great Canadian Casino
08.2023 - Current
- Oversaw cage-related financial activities on property to enforce laws, rules, regulations and controls of company, tax and gaming commissions.
- Monitored and coordinated activities of cage personnel to maintain integrity of cage funds.
- Reconciled daily summaries of transactions to balance cash drawers and maintain accurate account of assigned banks.
- Responded to and resolved guest inquiries, disputes and issues to maintain guest satisfaction.
- Monitored patrons for signs of compulsive gambling.
- Observed and monitored status and cash inventory levels of ticket redemption kiosk machines to support maximum performance and availability to casino guests.
- Hired, trained, motivated, evaluated and supervised staff and offered guidance and resources to accomplish job and department objectives.
- Balancing the bank.
Financial Services Representative
Gatestone & Co. International
01.2023 - 10.2023
- Built and deepened productive relationships with prospective and competitive customers to drive sustained growth.
- Worked with clients to develop financial planning strategies and solutions through evaluation of finances.
- Worked with clients to provide competitive commercial banking solutions and retail financing plans.
- Offered competitive commercial banking solutions and retail financing options.
- Responded to inquiries from clients and provided financial advice to drive fiscal growth.
Account Manager
Fine Sight Solution Inc
07.2022 - 08.2023
- Meeting planned sales goals
- Setting individual sales targets with the sales team
- Tracking sales goals and reporting results as necessary
- Overseeing the activities and performance of the sales team
- Develop and deliver informative sales presentations based on individual customer needs to maximize market share
- Participate in continuous training opportunities with the intent to increase qualified customer contacts, enhance relationships and advance the sales process.
- Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
- Negotiated prices for products and freights to reduce cost of acquisition by achieving lower price.
- Liaised with marketing and sales teams to develop targeted campaigns.
Sales Manager Part time
914 Regal Realty
01.2012 - 06.2022
- Coaching- Helping team members reach their full sales potential is the main objective of a real estate sales manager, and the ability to support and motivate sales agents is essential to success at this job
- Salesmanship- Sales skills are fundamental, as these managers must train their sales teams to build rapport, ensure client trust and make the sales on a regular basis
- Team Management - Responsibility of the real estate sales manager to oversee the sales agent team and handle any issues that arise, as well as to make sure sales goals are met
- Communication Skills - Ability to listen to and speak with clients, sales agents, and other managers is essential for effective real estate sales managers.
Unit Manager
AXA Philippines
10.2019 - 02.2021
- Handling a team with or without insurance sales background motivating and monitoring team sales and performance
- Responsible for training new team members and recruiting insurance agents
- Develop and execute strategic plans to achieve sales targets and expand our customer base
- Ensure growth in recruitment and develop his/her own team
- Own and hit/exceed annual sales targets of his/her team
- Conduct regular team meetings.
Bank Customer Service
Banco De Oro
01.2011 - 01.2013
- Answer questions about accounts types and banking products, such as CDs, money market accounts, loans and credit cards
- Check on the status of customer accounts and track checks and payments
- Review and explain account charges
- Assist banking customers who are victims of fraud, theft or identity theft.
Education
Bachelor of Science in Business Administration - Management
Centroescolar University Mendiola
01.2011
Christar Academy
01.2006
Christar Academy
01.2000
Skills
- Computer Literate MS Office
- Customer Service Oriented
- Ability to work long hours in location
- Strong Organizational and Time Management Skills
- Good at Communication
- Critical Thinking and Management skills
- Work independently and collaboratively
- Empathy and Compassion
- Ability to carefully read and follow directions
- Flexibility in work duties and schedule
- Easily adjusts to different work environments and shifts
- Can work even under minimum supervision
- Excellent physical stamina and the ability to multitask
- Highly Motivated and Good Listener
- Capability to Work under Pressure
- Ability to prioritize
- Can undergo training
- Operations Management
- Team Motivation
- Currency Exchange
- Workflow Coordination
Timeline
Casino Cage Supervisor
Great Canadian Casino
08.2023 - Current
Financial Services Representative
Gatestone & Co. International
01.2023 - 10.2023
Account Manager
Fine Sight Solution Inc
07.2022 - 08.2023
Unit Manager
AXA Philippines
10.2019 - 02.2021
Sales Manager Part time
914 Regal Realty
01.2012 - 06.2022
Bank Customer Service
Banco De Oro
01.2011 - 01.2013
Bachelor of Science in Business Administration - Management
Centroescolar University Mendiola
Christar Academy
Christar Academy
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