Reading
Emeka Ugbaja
Customer Service
London,Ontario
Summary
Knowledgeable and dedicated customer service professional with extensive experience in database management. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
15
15
years of professional experience
1
1
Language
Work History
Customer Service Representative
Zivah Global Concepts Ltd
Satellite Town Lagos
09.2018 - 02.2023
- Answered constant flow of customer calls with minimal wait times
- Provided primary customer support to internal and external customers
- Offered advice and assistance to customers, paying attention to special needs or wants
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Responded to customer requests for products, services, and company information
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor
- Processed customer service orders promptly to increase customer satisfaction and reduced wait time to 1%
- Exhibited high energy and professionalism when dealing with clients and staff
Senior Executive Assistant
CENTRAL SECURITIES CLEARING SYSTEM PLC
Marina, Lagos
05.2012 - 07.2018
- Data collation and analysis using SAP software for management reports
- Preparation and dissemination of e-lodgment error report letters to Registrars
- Archiving/retrieval of important documents such as reports, minutes of meetings and letters
- Maintenance and upgrading of well over 600 clients, brokers and registrars database on system via SAP
- Request and Management of office stationeries on SAP (System Application Product)
- Overseeing all incoming and outgoing communications including emails, phone calls, reports and internal correspondences
- Managed schedules, events and travel plans for conferences, meetings and seminars, as well as domestic and international trips for seven executives
- Reconciled and processed expense reports for eleven internal and field personnel
- Tracked and maintained monthly impress account totaling N250,000
- Coordinated and executed special projects that improved paperless office by 50%
- Prepared meeting agendas and briefing papers for members of board of directors and executive team
- Managed external contacts for CEO and kept track of periodic communication needed for priority contacts
Administrative Secretary
OCEANIC BANK INTERNATIONAL PLC
Lagos
01.2008 - 01.2012
- Handle incoming and outgoing correspondences
- Procurement of office consumables and asset requisition from head office
- Data collation for preparation of performance reports
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance
- Sorted, opened, and routed incoming correspondence and deliveries to help senior leaders respond quickly to business and customer requirements
- Provided clerical support to over 25 company employees by copying, faxing, and filing documents
- Created and updated records and files to ensure 100% document compliance
- Restocked supplies and submitted purchase orders to maintain stock levels
- Screened visitors and issued badges to maintain safety and security
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail
- Continually sought methods for improving daily operations, communications with clients, recordkeeping and data entry for increased efficiency
- Managed filing system, entered data and completed other clerical tasks
- Assisted coworkers and staff members with special tasks on daily basis
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes
Education
Secretarial Studies
Federal College of Education Technical
09.2002
J.D.: Senior - undefined
10.1998
Certificate Examination - undefined
Community Secondary School Ichi
Skills
- Time Management
- Great Interpersonal Skills
- Basic Knowledge of SAP
- Data Entry/Processing
- Excellent Written and Oral Communication Skills
- Microsoft Office Proficiency
- Touch Typing
- Customer Relations
Timeline
Customer Service Representative
Zivah Global Concepts Ltd
09.2018 - 02.2023
Senior Executive Assistant
CENTRAL SECURITIES CLEARING SYSTEM PLC
05.2012 - 07.2018
Administrative Secretary
OCEANIC BANK INTERNATIONAL PLC
01.2008 - 01.2012
Secretarial Studies
Federal College of Education Technical
J.D.: Senior - undefined
Certificate Examination - undefined
Community Secondary School Ichi
Work Preference
Work Type
Full TimePart TimeWork Location
On-SiteRemoteHybridImportant To Me
Company CultureWork-life balanceCareer advancementHealthcare benefitsTeam Building / Company RetreatsPersonal development programsWork Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Interests
Similar Profiles
Hunter TackerHunter Tacker
Assistant Warehouse Manager at Point Of Sale Global ConceptsAssistant Warehouse Manager at Point Of Sale Global Concepts
Connor BourbeauConnor Bourbeau
Security Officer at Global Security ConceptsSecurity Officer at Global Security Concepts
Keisha WhiteKeisha White
Security Officer at Global Security ConceptsSecurity Officer at Global Security Concepts
Rebecca BrownRebecca Brown
Marketing Specialist at SlyFox Marketing and Web DesignMarketing Specialist at SlyFox Marketing and Web Design
Jack MuradoJack Murado
Customer Support Specialist at MarriottCustomer Support Specialist at Marriott