Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
23
23
years of professional experience
Work History
Customer Service Manager
Ghosen Insurance Broker Limited
05.2008 - 06.2024
Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
Followed through with client requests to resolve problems.
Resolved over 10 customer complaints per day while prioritizing customer satisfaction and loyalty.
Controlled resources and utilized assets to achieve qualitative and quantitative targets.
Created and reviewed invoices to confirm accuracy.
Took ownership of customer issues and followed problems through to resolution.
Collaborated with upper management to improve customer service processes and support structures company-wide.
Kept accurate records to document customer service actions and discussions.
Generated over 50 customer satisfaction surveys every month to analyze results into action plans.
Researched and observed emerging markets and market shifts to take advantage of potential leads and new markets.
Assisted with pricing questions, inventory availability and changes to existing order and shipping information.
Portfolio Manager
Cornerstone Insurance Plc
09.2006 - 05.2008
Handled all process associated with the development of various classes of investment products, which included, equity and money market instruments to suit client's financial objectives
Delivered continuous support to the subsidiaries throughout the creation of liability generating products
Ensured the proper diversification of client's investments portfolios and distribution into various asset classes to reduce the overall risk exposure of the clients also facilitated clients by providing investment advisory services and through preparation and delivery of weekly financial newsletters
Communicated market developments, portfolio changes and annual performance information to clients.
Recommended investment strategies to meet client financial objectives.
Reporting to Management Investment Committee on the level of portfolio compliance.
Investment Analyst
Cornerstone Insurance Plc
03.2004 - 09.2006
Conducted detailed investment analysis, calculations and reports.
Reviewed periodic rating of banks and non-bank financial institutions for money market placements
Established key procedures for teams preparing documentation, models, and presentations.
Analyzed and Structured investment proposals
Periodically reviewed the investment portfolio to ensure performance.
Met and collaborated with existing and prospective clients to ascertain financial goals and provide recommendations on investment solutions.
Relationship Officer
Cornerstone Insurance Plc
09.2001 - 03.2004
Conducted quarterly portfolio analysis on 30 clients account and carried out monthly risk level assessments on these portfolios.
Monitored, followed-up and escalated cases to meet customer response commitments.
Maintained and built close relationships with customers through regular contact and visits.
Retained and grew portfolio of relationships from 30 clients to 42 clients by performing proactive, mobile and value-adding partnership role.
Facilitated meetings and discussions between clients, sales and delivery teams.
Education
MBA - Finance
Ladoke Akintola University of Technology
Ogbomosho, Oyo State
01.2007
Certificate - Graphics Design
Systematics Computer Technology
Lagos State, Lagos State
01.2000
Diploma - Software Application
Datamax Computer Learning Center
Akwa Ibom State, Akwa Ibom State
01.1999
HND - Banking / Finance
Federal Polytechnic, Oko
Anambra State, Anambra State
01.1998
OND - Banking / Finance
Federal Polytechnic, Oko
Anambra State, Anambra State
01.1994
Skills
Training and mentoring
Quality Assurance
Service Delivery Optimization
Information Security
Report Preparation
Administrative Support
Customer Retention
Continuous Improvement
Product Knowledge
Adherence to high customer service standards
Team Building and Leadership
Inter-department collaboration
Meticulous attention to detail
Decision-Making
Budgeting and finance
MS Office expert
Excellent time management skills
Customer-focused
Seminars And Courses
Leadership and Mentoring Programme for Managers 2021