Emee Padernilla
Etobicoke,Ontario
Summary
To commit a professional job where I can utilize my skills and to cultivate my humble knowledge to enable me to grow intellectually, morally and emotionally in new working experience.
Overview
12
12
years of professional experience
Work History
Customer Service Crew Member
Mcdonald's
Toronto, ON
06.2023 - Current
- Improved product knowledge on continuous basis to provide optimal service and achieve sales quotas.
- Communicated with other departments to ensure customer requests were fulfilled promptly.
- Resolved customer complaints via phone, email or social media.
- Prepared and evaluated CRM reports to identify problems and areas for improvement.
- Managed online orders, ensuring that shipments are processed correctly and timely delivered to customers.
- Recommended improvements in products, service and billing methods to management to prevent future problems.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Prepared and sold broad range of customized merchandise to individuals and commercial accounts.
- Performed opening and closing duties as assigned by management team.
- Assisted customers with price checks, lifting heavy items and addressing other inquiries.
- Informed customers of sales and promotions.
Medical Secretary
capitol University
Cagayan de oro, Philippines
01.2021 - 01.2022
- Responsible for performing a variety of secretarial and administrative duties within a clinical or medical practice setting
- Schedule patient medical appointments and procedure.
- Managed daily calendars for multiple providers, setting up appointments as needed.
- Greeted patients, determined purpose of visit and directed to appropriate staff.
- Assisted physicians with finalizing reports, speeches or presentations.
- Scheduled tests, lab work or x-rays for patients based on physician orders.
- Transmitted medical records and other correspondence by mail, e-mail, or fax.
Outreach Service Provider
Iligan City
Philippines
01.2015 - 01.2018
- Supporting community events and relief efforts to assist citizen with their needs, providing them resources, and facilitating lifestyle programs.
- Analyzed key performance indicators to identify effective strategies.
- Provided training and guidance on using the company's products and services.
- Monitored budgets for family planning programs and tracked expenditures as needed.
- Monitored inpatient bed use, facilities and staff to provide optimal use of resources.
- Created educational materials for families about the importance of family planning.
- Developed medical programs that promoted community health and research.
Cashier
KFC
Cagayan De oro City, Philippines
01.2012 - 01.2015
- Provides a positive customer experience with fair, friendly, and courteous service
- Register sales on a cash register by scanning items, itemizing, and totaling customer’s purchase.
Pantry
Jollibee Food Corp
Cagayan De oro City, Philippines
01.2012 - 10.2013
- Receive and store food supplies, equipment, and utensil in refrigerators, cupboards, and other storage area
- Assist kitchen staff with various task as needed.
Education
Business Administration General
Centennial College
06-2024
Midwifery -
Capitol University
01.2014
Skills
- Time Management
- Effective Communication Skills
- Problem Solving
- Cash Handling
- Decision Making
- Collaboration and Teamwork Skills
- Computer Skills
- Customer Service
Timeline
Customer Service Crew Member
Mcdonald's
06.2023 - Current
Medical Secretary
capitol University
01.2021 - 01.2022
Outreach Service Provider
Iligan City
01.2015 - 01.2018
Cashier
KFC
01.2012 - 01.2015
Pantry
Jollibee Food Corp
01.2012 - 10.2013
Business Administration General
Centennial College
Midwifery -
Capitol University
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