Emberly Herne
Massena
Summary
Dynamic professional with extensive experience in resolving customer inquiries and delivering effective solutions. Strong communication skills enable a deep understanding of customer needs, ensuring tailored and appropriate resolutions. Proficient in troubleshooting and problem-solving techniques, consistently achieving high levels of customer satisfaction. Committed to fostering positive relationships and enhancing the overall customer experience through dedicated support and service excellence.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Customer Solution Specialist
Rogers cell phone store
Ontario
06.2025 - 01.2026
- Delivered exceptional customer service by addressing inquiries and resolving issues efficiently.
- Resolved customer complaints quickly and professionally to restore customer confidence and prevent loss of business.
- Escalated customer issues to management for appropriate action to be taken.
- Advised customers on product features, plans, and promotions to enhance their purchasing decisions.
Cashier/Customer Service
Corner Convenience & More
Massena, NY
09.2024 - 05.2025
- Processed customer transactions accurately and efficiently using point-of-sale systems.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Maintained organized cash register area to ensure smooth operations during peak hours.
- Implemented improvements to checkout procedures, reducing transaction time for customers.
- Monitored and reported discrepancies in cash drawer to enhance financial accuracy.
Busser/Server
Morleys American Grill
Massena, NY
01.2024 - 06.2024
- Maintained cleanliness and organization of dining areas to enhance guest experience.
- Collaborated with kitchen staff to ensure timely delivery of food and beverages.
- Completed side work duties, ensuring that all necessary supplies were stocked for shift success.
- Refilled drinks and provided extra napkins and silverware to go extra mile in serving customers.
- Assisted servers by promptly clearing tables and resetting for new guests.
Food and Beverage Server
akwesasne mohawk casino resort
Hogansburg, NY
08.2023 - 10.2023
- Provided exceptional customer service by anticipating guest needs and ensuring satisfaction.
- Facilitated efficient food and beverage service during high-volume events, maintaining timely deliveries.
- Provided courteous, friendly service while multitasking in fast-paced environment.
- Greeted guests warmly to foster welcoming environment.
- Remained focused, calm and professional during peak rush hours.
- Managed high-volume order requests during peak hours while maintaining accurate order fulfillment and prompt service.
Cashier/Customer Service
jocks kwik stop
Cornwall, ON
06.2020 - 09.2021
- Jocks is just a little convenient store i worked at for a summer job as a cashier and also grocery clerk.
- Assisted in inventory management by restocking merchandise and tracking product levels.
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Stocked, tagged and displayed merchandise as required.
Education
High school diploma -
CORNWALL COLLEGIATE AND VOCATIONAL SCHOOL
Cornwall, ONSkills
- Meal Preparation
- Communicates well
- Works well independently
- Babysitting
- Customer service
- Cash Handling
- Stays calm in situations
- Organized
- Computer skills
- Adaptability and flexibility
Certification
Driver's License
Timeline
Customer Solution Specialist
Rogers cell phone store
06.2025 - 01.2026
Cashier/Customer Service
Corner Convenience & More
09.2024 - 05.2025
Busser/Server
Morleys American Grill
01.2024 - 06.2024
Food and Beverage Server
akwesasne mohawk casino resort
08.2023 - 10.2023
Cashier/Customer Service
jocks kwik stop
06.2020 - 09.2021
High school diploma -
CORNWALL COLLEGIATE AND VOCATIONAL SCHOOL