Ember Ferreira
Sherwood Park,AB
Summary
Proven leader at Chop Steakhouse & Bar, adept in safe food handling and fostering strong team collaboration. Excelled in enhancing service quality by training staff and personalizing customer experiences, significantly boosting satisfaction. Skilled in multitasking and problem-solving, ensuring seamless operations and high standards in fast-paced environments.
Overview
4
4
years of professional experience
Work History
Service Quality Leader
Chop Steakhouse & Bar
12.2022 - Current
- Lead my team by example by being the person coworkers can go to for questions or help with a certain task
- Trained new servers so that they were aware of the standard of hospitality and service we provided
- I completed comprehensive menu training to be able to provide costumers with personalized recommendations and experiences
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
Server/Beverage Cart Attendant
Northern Bear Golf Club
04.2022 - 11.2023
- Boosted beverage cart revenue by consistently upselling menu items and promoting special offers.
- Managed closing duties by restocking items on cart and reconciling cash drawer.
- Maintained a clean and organized cart, ensuring optimal presentation of beverages and snacks for guest selection.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Line Cook
Northern Bear Golf Club
04.2022 - 11.2023
- Collaborated with team members to maintain a clean and safe working environment, adhering to health and safety guidelines.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Adapted quickly to new recipes and techniques, demonstrating versatility and eagerness to learn from colleagues.
Dishwasher
Northern Bear Golf Club
05.2022 - 11.2022
- Kept kitchen areas neat and clean by removing trash and organizing supplies.
- Assisted with kitchen prep work to help operations run smoothly and meet customer needs.
- Followed supervisor instructions to complete tasks on time.
Banquet Captain
Northern Bear Golf Club
04.2020 - 11.2022
- Maintained clear communication channels between all departments involved in banquets, contributing to successful event outcomes.
- Evaluated employee performance routinely through constructive feedback which contributed towards professional growth and development.
- Ensured timely preparation of function spaces according to client specifications, providing them a hassle-free experience on their special day.
Education
High School Diploma -
Archbishop Jordan Catholic High School
Sherwood Park, AB06.2022
Skills
- Strong Work Ethic
- Safe Food Handling
- Menu Memorization
- Strong Communication Skills
- Organization
- Problem Solving
- Team Player
References
Upon Request
Timeline
Service Quality Leader
Chop Steakhouse & Bar
12.2022 - Current
Dishwasher
Northern Bear Golf Club
05.2022 - 11.2022
Server/Beverage Cart Attendant
Northern Bear Golf Club
04.2022 - 11.2023
Line Cook
Northern Bear Golf Club
04.2022 - 11.2023
Banquet Captain
Northern Bear Golf Club
04.2020 - 11.2022
High School Diploma -
Archbishop Jordan Catholic High School
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