Emanuelle Marchant
Saint-Jérôme,Canada
Summary
Experienced with managing high-volume customer interactions. Utilizes effective communication and problem-solving to address and resolve issues. Track record of maintaining high levels of customer satisfaction and team collaboration.
Overview
3
3
years of professional experience
Work History
Call center agent - logistics agent
WestJet Cargo - Expair Cargo
01.2016 - 01.2019
- Coordinated and processed shipping documentation for import/export customs clearance
- Resolved delays and discrepancies in customs processes efficiently
- Maintained accurate records of shipments and clearance documentation
- WestJet Cargo we booked shipments for clients in the cargo division, completed payments for customers
- Book reservations for pets on the best flight options
- Verify closely all documentation for any issues before boarding planes or when received at final destinations
- Representing 20 plus airlines for cargo spaces with Exp-air Cargo
- Tracking agent for any issues with documents of misplaced shipments
Education
No Degree - Computer Programming
Algonquin College
Ottawa, None01-2025
ACS - Logistics of international distributions and transportations
Collège Lionel-Groulx
Sainte-Thérèse, QC01.2017
Certificate - Equestrian
Equine International First-Aid Course
Quebec,CANo Degree - Equine-Assisted Therapy
Volunteer-Therapeutic Riding Program
Québec, CASkills
- Document management
- DOT compliance
- Ensured accurate record-keeping and compliance with transport regulations, paralleling attention to detail in writing and testing code
- Used digital logging systems and GPS technology, fostering familiarity with tech-based tools and data systems
- Managed long solo routes requiring self-discipline, focus, and independent problem-solving—attributes also essential in coding and debugging
- Adapted quickly to route changes and mechanical issues, building a foundation of adaptability valuable in fast-paced tech environments
LANGUAGES
French
English
Professional Working
Timeline
Call center agent - logistics agent
WestJet Cargo - Expair Cargo
01.2016 - 01.2019
No Degree - Computer Programming
Algonquin College
ACS - Logistics of international distributions and transportations
Collège Lionel-Groulx
Certificate - Equestrian
Equine International First-Aid Course
No Degree - Equine-Assisted Therapy
Volunteer-Therapeutic Riding Program
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