José Emanuel García
San Diego
Summary
Bilingual Customer Service Representative with 10+ years of experience in high-volume call center and healthcare environments. Skilled in handling complex inquiries, resolving issues efficiently, and ensuring compliance with HIPAA and company policies. Strong track record in improving customer satisfaction, supporting insurance/healthcare members, and maintaining accurate data. Fully remote-ready with proven ability to multitask across multiple systems.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
American Tire Distributors
04.2025 - 07.2025
- Handled high-volume inbound and outbound calls, resolving billing, orders, and account issues.
- Collaborated with team members to enhance service delivery and efficiency.
- Maintained accurate records of customer interactions and transactions daily.
- Provided excellent customer service to resolve customer complaints in a timely manner.
Customer Intake Associate
Home Works Energy
03.2024 - 03.2025
- Managed large call volumes to schedule energy assessments and process service requests.
- Ensured positive customer interactions through problem resolution and clear communication.
- Assessed client needs through initial interviews and consultations to determine appropriate services.
Customer Service Specialist / Credentialing
American Specialty Health
07.2019 - 01.2024
- Supported members and providers via inbound/outbound calls and online channels.
- Processed credentialing documents, maintained practitioner databases, and ensured compliance with healthcare regulations.
- Improved workflows and accuracy while collaborating across multiple departments.
Education
Bachelor of Arts - Tourism, Psychology, Visual Arts
Universidad del Sagrado Corazón
San Juan, PR06.2016
High School Diploma -
Thomas Alva Edison School
Caguas, PR05.2006
Skills
- Healthcare & Insurance Customer Support
- HIPAA & Compliance Knowledge
- Call Center Operations (Inbound/Outbound, High Volume)
- Conflict Resolution & De-escalation
- CRM & Systems: Salesforce, Zendesk,
- Data Entry Accuracy & Documentation
- Bilingual: English & Spanish
- Remote Work Technology & Productivity
Languages
- Spanish, Native
- English, Fluent
Timeline
Customer Service Representative
American Tire Distributors
04.2025 - 07.2025
Customer Intake Associate
Home Works Energy
03.2024 - 03.2025
Customer Service Specialist / Credentialing
American Specialty Health
07.2019 - 01.2024
Bachelor of Arts - Tourism, Psychology, Visual Arts
Universidad del Sagrado Corazón
High School Diploma -
Thomas Alva Edison School
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