Emanuele Nicolas

• Responsible for providing leadership to crew and other managers during the shift to ensure guest demand is captured and great customer service is delivered to our guests.
• Plan for each shift, run informative, energetic shift huddles, energize the team throughout the shift, monitor performance during the shift, and take action to meet guest demand while assuring that the team is meeting McDonald's standards.
• Monitor safety, security, and profitability and communicate with the next Shift Manager to help prepare him/her to run a great shift too.
• Shift Managers are also responsible for meeting targets during their shift.

People
▪ Enforces and educates crews on basic people minimums and safety procedures
▪ Manages the development and training of co-managers
▪ Treats crews as customer; trains crew and delivers performance appraisals
▪ Maintains documentation of crew performance in personnel file
▪ Demonstrates and reinforces the leadership behaviors and basic people minimums
▪ Executes a plan, based on employee commitment measurement
▪ Executes the in-store portion of the crew recruitment plan and store retention plan

QSC/Sales Building
▪ Performs customer relations in the restaurant and gathers customer feedback to initiate actions for improvement
▪ Maintains critical standards for product quality, service speed, cleanliness and sanitation
▪ Models performance standards for all crew stations and maintenance
▪ Uses pre-shift and shift planning tools to manage and ensure a smooth shift
▪ Performs assigned equipment calibration
▪ Supports market-wide and store marketing promotions
▪ Assists in the implementation of new products and procedures
▪ Conducts Trading area survey; formulates and implements action plan.

Profit
▪ Controls assigned P & L line items, food costs and cash
▪ Supervises delivery of raw products
▪ Conducts an energy survey and implements action plan
Systems
▪ Manages assigned restaurant system

Safety/ Sanitation/Security
▪ Properly executes, enforces and manages all food safety, sanitation requirements and health & safety program
▪ Ensures all security procedures and cash handling policies and procedures are executed properly

Administration
▪ Completes assigned reports and updates sales book
▪ Uploads attendance data in the payroll system
▪ Audits and verifies all cash sheets, PCV pouches and related reports, and endorses to Restaurant Manager

People
• Enforces and educates crews on basic people minimums and safety procedures
• Manages the development and training of crews
• Treats crews as customers; train crews and delivers performance appraisals
• Maintains documentation of crew performance in personnel file
• Demonstrates and reinforces the leadership behaviors and basic people minimums
• Executes a plan, based on employee commitment measurement

QSC/Sales Building
• Performs customer relations in the restaurant
• Maintains critical standards for product quality, service speed, cleanliness and sanitation
• Models performance standards for all crew stations and maintenance
• Uses pre-shift and shift planning tools to manage and ensure a smooth shift
• Performs assigned equipment calibration
• Supports market-wide and store marketing promotions
• Assists in the implementation of new products and procedures

Profit
• Controls assigned P & L line items, food costs and cash
• Supervises delivery of raw products
Systems
• Manages assigned restaurant system

Safety/ Sanitation/Security
• Properly executes, enforces and manages all food safety, sanitation requirements and health & safety
program

Administration
• Completes assigned reports and updates sales book
• Uploads attendance data in the payroll system
• Audits and verifies all cash sheets, PCV pouches and related reports, and endorses to Restaurant Manager

People
 Enforces and educates crews on basic people minimums and safety procedures
 Manages the development and training of crews
 Treats crews as customers; train crews and delivers performance appraisals
 Maintains documentation of crew performance in personnel file
 Demonstrates and reinforces the leadership behaviors and basic people minimums
 Executes a plan, based on employee commitment measurement

QSC/Sales Building
 Performs customer relations in the restaurant
 Maintains critical standards for product quality, service speed, cleanliness and sanitation
 Models performance standards for all crew stations and maintenance
 Uses pre-shift and shift planning tools to manage and ensure a smooth shift
 Performs assigned equipment calibration
 Supports market-wide and store marketing promotions
 Assists in the implementation of new products and procedures

Profit
 Controls assigned P & L line items, food costs and cash
 Supervises delivery of raw products
Systems
 Manages assigned restaurant system

Safety/ Sanitation/Security
 Properly executes, enforces and manages all food safety, sanitation requirements and health & safety program

Administration
 Completes assigned reports and updates sales book
 Uploads attendance data in the payroll system
 Audits and verifies all cash sheets, PCV pouches and related reports, and endorses to Restaurant Manager

People
 Enforces and educates crews on basic people minimums and safety procedures
 Treats crews as customer; trains crew and contributes to performance appraisals
 Demonstrates and reinforces the leadership behaviors and basic people minimums
 Executes a plan, based on employee commitment measurement.

QSC/Sales Building
 Performs customer relations in the restaurant
 Maintains critical standards for product quality, service speed, cleanliness and sanitation
 Models performance standards for all crew stations and maintenance
 Manages shifts and or areas with supervision
 Performs assigned equipment calibration
 Supports market-wide and store marketing promotions
 Assists in the implementation of new products and procedures

Profit
 Controls assigned P & L line items, food costs and cash
 Supervises delivery of raw products

Safety/ Sanitation/Security
 Properly executes, enforces and manages all food safety, sanitation requirements and health & safety programs

Administration
 Completes assigned reports

• Answered customer inquiries and provided accurate information regarding products and services.
• Gathered customer feedback through surveys and used the data to improve customer service.

• Provided excellent customer service to resolve customer complaints in a timely manner.
• Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.

• Greeted customers and provided exceptional customer service.
• Provided accurate information about products, prices and services.

• Greeted customers and provided menu recommendations.
• Assisted in food preparation, including cutting vegetables and portioning meals.
• Provided assistance to kitchen staff during peak hours of service.