Emanuela Groe
Woodbridge,ON
Summary
Committed and hardworking cashier with experience processing transactions and assisting customers. Dedicated to resolving issues, answering customer questions, and ringing up customers. Creative problem-solver versed in customer service.
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Reliable caregiver enthusiastically pursuing opportunity to add immediate value to growing team. Inspired to help others and driven to apply unfailing work ethic to meet objectives. Industrious and committed with skills for multitasking and managing time well.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Caregiver, Special Needs
FRIULI RETIREMENT HOME
09.2022 - 07.2023
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Prepared meals and snacks and fed clients.
- Communicated well both verbally and in writing with clients, guardians, and medical professionals.
- Helped with home management tasks, meal preparation, grocery shopping, and routine cleaning.
- Offered support to assist with supervising special needs individuals in home.
- Maintained disposition and personality to work harmoniously with wide variety of people and families.
- Kept clients engaged in social networks and communities for personal health and growth.
- Transported individuals to appointments and activities to facilitate access to healthcare and community engagement.
- Prepared meals and snacks to provide proper nutrition and hydration.
- Maintained clean and safe environment to prevent accidents and promote health.
- Provided personal care to maintain hygiene and prevent health problems.
- Provided emotional support to enhance well-being and coping skills.
Customer Service Cashier
MOLISANA BAKERY
09.2022 - 03.2023
- Resolved customer complaints and maintained clean and tidy checkout area.
- Maintained awareness of surroundings and secured cash to minimize loss potential.
- Answered product questions using knowledge of sales and store promotions.
- Arranged and replenished service desk displays and merchandise racks to maintain appearance of store.
- Utilized POS system to handle customer cash and credit card transactions.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Maintained customer satisfaction with quick and professional handling of product returns.
Customer Service Representative
INARP
09.2021 - 11.2022
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Updated account information to maintain customer records.
- Provided primary customer support to internal and external customers.
- Handled customer inquiries and suggestions courteously and professionally.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
Customer Service Representative
Fortinos Supermarket
05.2016 - 03.2017
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Updated account information to maintain customer records.
- Provided primary customer support to internal and external customers.
- Responded to customer requests for products, services, and company information.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Cashier Manager
Party Store SRL
01.2013 - 08.2015
- Quickly and accurately counted drawers at start and end of each shift.
- Built positive relationships with customers to increase repeat business.
- Kept orderly and accurate accounting records by monitoring sales documentation.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Monitored areas for security issues and safety hazards.
- Monitored inventory to keep store stocked with necessary items and avoid running out of in-demand products.
Education
COLLEGE DIPLOMA - POLICE FOUNDATION & SECURITY
TRIOS COLLEGE
Toronto, Canada09.2024
High School Diploma -
LICEO LINGUISTICO LUCREZIA DELLA VALLE
ITALIA06.2012
Skills
- Data Entry
- Account Updating
- Scheduling
- Product Knowledge
- Active Listening
- Customer Service
- Quality Control
- Product and Service Solutions
- Service Standard Compliance
- Microsoft Outlook
- Staff Training
- POS Systems Expert
- Coordination
Languages
English
Professional Working
French
Professional Working
Italian
Native or Bilingual
Spanish
Limited Working
Certification
First Aid Level C
Security License
Timeline
Caregiver, Special Needs
FRIULI RETIREMENT HOME
09.2022 - 07.2023
Customer Service Cashier
MOLISANA BAKERY
09.2022 - 03.2023
Customer Service Representative
INARP
09.2021 - 11.2022
Customer Service Representative
Fortinos Supermarket
05.2016 - 03.2017
Cashier Manager
Party Store SRL
01.2013 - 08.2015
COLLEGE DIPLOMA - POLICE FOUNDATION & SECURITY
TRIOS COLLEGE
High School Diploma -
LICEO LINGUISTICO LUCREZIA DELLA VALLE
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