Emanuel Zanfirescu
Kitchener,ON
Summary
Skilled Snow Laborer with proven expertise in operating heavy machinery such as booms and skyjacks. Demonstrates reliability and professionalism in high-pressure snow events. Available on call to ensure timely response and effective snow management. Strong strategic mindset enhances operational efficiency and safety.
Overview
3
3
years of professional experience
Work History
Storyboard Artist
Freelance- EZ Illustration
Toronto, Ontario
01.2023 - Current
- Assisted customers with product inquiries and service requests daily.
- Managed customer accounts and updated information in the database.
- Processed customer orders and ensured timely fulfillment of requests.
- Handled customer complaints with empathy and professionalism to maintain satisfaction.
- Answered telephone inquiries promptly and professionally.
- Conducted regular follow-up calls to ensure customer satisfaction with products or services purchased.
- Greeted customers and provided exceptional customer service.
Freelance Subcontractor
Construction
Toronto, Ontario
01.2025 - 06.2025
- Engaged customers to understand their needs and recommend appropriate products.
- Addressed customer inquiries and resolved issues professionally and promptly.
- Developed key customer relationships to increase sales.
- Developed customized sales techniques to successfully sell and upsell services to new and existing clients.
- Analyzed customer feedback to improve products and services.
- Negotiated pricing contracts with customers to maximize profits.
- Researched competitors' products, prices, and sales techniques.
Education
Bachelor of Arts - Animation
Conestoga College Institute of Technology And Advanced Learning
Kitchener05-2019
Skills
- Attention to detail
- Heavy equipment operation
- Public safety awareness
- Adaptive decision making
- Hand-eye coordination
- Strategic thinking
- Cold weather tolerance
- Physical strength
- Punctuality
- Path clearing strategy
- Effective communication
- Time management
- Active listening
- Customer needs assessment
Timeline
Freelance Subcontractor
Construction
01.2025 - 06.2025
Storyboard Artist
Freelance- EZ Illustration
01.2023 - Current
Bachelor of Arts - Animation
Conestoga College Institute of Technology And Advanced Learning