Emanuel Payne
Delson
Summary
Dependable employee seeking opportunity to expand skills and contribute to company success. Considered hardworking, ethical and detail-oriented. Stays on top of demands in fast-paced environments by effectively using slow periods. Maintains organized, clean, and safe work areas with diligent attention to important details.
Overview
7
7
years of professional experience
Work History
Outside Sales Representative
Ricova
01.2023 - 01.2024
- Satisfied customers through efficient payment processing and delivery coordination
- Developed deep understanding of product offerings to provide customized solutions to clients
- Estimated and quoted prices, credit or contract terms and delivery dates
- Increased territory sales through strategic networking and client relationship management
- Provided exceptional post-sale support, resolving any issues to maintain strong client relationships
- Negotiated contracts with new and existing clients to secure long-term business agreements
Customer Service And Internal Sales
Ricova
01.2022 - 01.2023
- Completed contract forms, prepared change of address records, or issued service discontinuance orders with computer and job-related software
- Resolved customers' service or billing complaints by exchanging merchandise, refunding money or adjusting bills
- Set up customer accounts in system and updated details to reflect current information
- Resolved product or service issues by clarifying customer complaints and offering appropriate solutions
- Managed difficult customer situations with professionalism and empathy
- Scheduled appointments for external sales team members to meet with potential clients
- Created quotes, proposals, and contracts for customers based on their needs
- Responded to inbound sales inquiries via phone, email, and chat
Assistant Store Manager
Centrall
01.2021 - 01.2022
- Maintained up-to-date knowledge of market trends and competitor activities
- Managed daily store operations to ensure smooth functioning and customer satisfaction
- Fostered positive and inclusive work environment, enhancing team morale and productivity
- Supervised staff members to ensure adherence to store policies and guidelines
- Led team in delivering exceptional customer service, resulting in increased customer satisfaction
- Oversaw inventory management, including ordering, receiving, and stocking of merchandise
- Performed opening and closing duties as needed, ensuring security of store premises
- Maintained visual merchandising standards by updating displays regularly
Cook
Le Petit Quebec
01.2017 - 01.2021
- Readied ingredients in advance to expedite on-demand orders and recipes
- Cross-trained to fill in for absent team members and cover kitchen needs
- Managed kitchen equipment maintenance, ensuring operational efficiency
- Maintained cleanliness and sanitation in kitchen workspace
- Set up stations with necessary utensils, pots, pans, and supplies for efficient meal preparation
Education
Diploma - Digital Marketing
Concordia University
Montreal, QC03-2025
Certificate - Social Media Marketing
Concordia University
Montreal, QC03-2025
DEC - Law and Civilization
Champlain Regional College
Saint-Lambert, QC06.2020
High School -
Heritage Regional High School
Saint-Hubert, QC06.2018
Skills
- Problem-solving
- Interpersonal communication
- Organizational skills
- Professionalism
- Customer relationship management
- Sales closing
- Teamwork
- Social media marketing
- Search engine optimization
- Digital marketing
Languages
English
French
Italian
Spanish
Timeline
Outside Sales Representative
Ricova
01.2023 - 01.2024
Customer Service And Internal Sales
Ricova
01.2022 - 01.2023
Assistant Store Manager
Centrall
01.2021 - 01.2022
Cook
Le Petit Quebec
01.2017 - 01.2021
DEC - Law and Civilization
Champlain Regional College
High School -
Heritage Regional High School
Diploma - Digital Marketing
Concordia University
Certificate - Social Media Marketing
Concordia University
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