Summary
Overview
Work History
Education
Skills
Awards Recognition
Core Leadership Competencies
Accomplishments
Languages
Certification
References
Timeline
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Emanuel Miller

Emanuel Miller

St. Thomas,ON

Summary

Dynamic retail executive with 12+ years of progressive leadership experience at Best Buy Canada, Store Leader of a $30M+ flagship location. Proven track record of driving nationally achieving top-3 performance KPI's, revitalizing sales operations, and developing high-performing teams. Recognized for delivering breakthrough results in profitability, customer experience, and employee engagement. Adept at strategic planning, P&L management, and building cultures that win.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Store Leader

Best Buy Canada
Cambridge, Canada
09.2023 - Current
  • Led flagship location generating over $30M with 50+ employees across diverse departments.
  • Achieved Top 3 national ranking and #1 in District 6 for service attach and profitability.
  • Drove double-digit year-over-year growth in profitability while enhancing NPS through coaching.
  • Implemented '995United' leadership model to promote cross-departmental collaboration.
  • Mentored multiple employees into leadership roles, strengthening succession pipelines.

Sales Manager

Best Buy Canada
London, Canada
03.2019 - 09.2023
  • Achieved Top 3 national ranking in sales, excelling in profitability and value-added services.
  • Established robust client relationships to drive business growth.
  • Coached Sales Advisors, enhancing individual performance and professional development.
  • Created a high-performance culture aligning store strategies with sales excellence.

Mobile Manager

Best Buy Canada
London, Canada
09.2018 - 03.2019
  • Directed strategic planning and vendor collaboration for Best Buy's top-performing mobile department nationwide while addressing KPI gaps.
  • Developed Mobile Advisors in Activations, Smart Living & Home categories through targeted coaching.
  • Established a goal-oriented environment with weekly coaching sessions and follow-ups.
  • Promoted team communication and collaboration to enhance performance and synergy.

Education

High School Diploma -

Regina Mundi Catholic College
London, ON
01.2011

Skills

  • Team Building and Leadership
  • Operations and P&L management
  • Sales growth and expansion
  • Customer experience excellence
  • Strategic planning and execution
  • Talent development and succession
  • KPI achievement and improvement
  • Vendor and partner relations
  • Leadership alignment

Awards Recognition

  • National Top 3 Store for 4-Wall KPI (Black Friday & Boxing Day)
  • KPI Trophies: Geek Squad Services, Top Performing Store in Q4
  • Recognized for district-leading attach rates, profitability, and culture-driven results

Core Leadership Competencies

  • Multi-Unit P&L & Operations Management
  • Sales Growth & Market Expansion
  • Customer Experience (NPS & Value Added Services Excellence)
  • Strategic Planning & Execution
  • Talent Development & Succession Planning
  • KPI Achievement & Continuous Improvement
  • Vendor & Partner Relations

Accomplishments

  • Best Of Best Buy for Q3 & Q4 in 2024 (FY25)
  • XP Leaderboard Winner of Q2 in 2025 (FY26)

Languages

English
Full Professional

Certification

  • First Aid & CPR
  • WAVE Certified

References

References available upon request.

Timeline

Store Leader

Best Buy Canada
09.2023 - Current

Sales Manager

Best Buy Canada
03.2019 - 09.2023

Mobile Manager

Best Buy Canada
09.2018 - 03.2019

High School Diploma -

Regina Mundi Catholic College
Emanuel Miller