Emanuel Miller
St. Thomas,ON
Summary
Dynamic retail executive with 12+ years of progressive leadership experience at Best Buy Canada, Store Leader of a $30M+ flagship location. Proven track record of driving nationally achieving top-3 performance KPI's, revitalizing sales operations, and developing high-performing teams. Recognized for delivering breakthrough results in profitability, customer experience, and employee engagement. Adept at strategic planning, P&L management, and building cultures that win.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Store Leader
Best Buy Canada
Cambridge, Canada
09.2023 - Current
- Led flagship location generating over $30M with 50+ employees across diverse departments.
- Achieved Top 3 national ranking and #1 in District 6 for service attach and profitability.
- Drove double-digit year-over-year growth in profitability while enhancing NPS through coaching.
- Implemented '995United' leadership model to promote cross-departmental collaboration.
- Mentored multiple employees into leadership roles, strengthening succession pipelines.
Sales Manager
Best Buy Canada
London, Canada
03.2019 - 09.2023
- Achieved Top 3 national ranking in sales, excelling in profitability and value-added services.
- Established robust client relationships to drive business growth.
- Coached Sales Advisors, enhancing individual performance and professional development.
- Created a high-performance culture aligning store strategies with sales excellence.
Mobile Manager
Best Buy Canada
London, Canada
09.2018 - 03.2019
- Directed strategic planning and vendor collaboration for Best Buy's top-performing mobile department nationwide while addressing KPI gaps.
- Developed Mobile Advisors in Activations, Smart Living & Home categories through targeted coaching.
- Established a goal-oriented environment with weekly coaching sessions and follow-ups.
- Promoted team communication and collaboration to enhance performance and synergy.
Education
High School Diploma -
Regina Mundi Catholic College
London, ON01.2011
Skills
- Team Building and Leadership
- Operations and P&L management
- Sales growth and expansion
- Customer experience excellence
- Strategic planning and execution
- Talent development and succession
- KPI achievement and improvement
- Vendor and partner relations
- Leadership alignment
Awards Recognition
- National Top 3 Store for 4-Wall KPI (Black Friday & Boxing Day)
- KPI Trophies: Geek Squad Services, Top Performing Store in Q4
- Recognized for district-leading attach rates, profitability, and culture-driven results
Core Leadership Competencies
- Multi-Unit P&L & Operations Management
- Sales Growth & Market Expansion
- Customer Experience (NPS & Value Added Services Excellence)
- Strategic Planning & Execution
- Talent Development & Succession Planning
- KPI Achievement & Continuous Improvement
- Vendor & Partner Relations
Accomplishments
- Best Of Best Buy for Q3 & Q4 in 2024 (FY25)
- XP Leaderboard Winner of Q2 in 2025 (FY26)
Languages
English
Full Professional
Certification
- First Aid & CPR
- WAVE Certified
References
References available upon request.
Timeline
Store Leader
Best Buy Canada
09.2023 - Current
Sales Manager
Best Buy Canada
03.2019 - 09.2023
Mobile Manager
Best Buy Canada
09.2018 - 03.2019
High School Diploma -
Regina Mundi Catholic College