Emanuel Miller
Store Leader
London,ON
Summary
Results-oriented professional with experience in retail management, customer service and inventory control. Demonstrated ability to lead teams, maximize customer satisfaction and increase store profits. Adept at problem-solving and developing successful strategies to exceed goals.
Overview
7
7
years of professional experience
Work History
Store Leader (General Manager)
Best Buy Canada
11.2023 - Current
- Enhanced employee performance by conducting regular training sessions and providing constructive feedback.
- Optimized staff performance through regular evaluations, coaching sessions, and goal-setting initiatives.
- Maintained visual merchandising standards, ensuring an appealing store appearance that attracted customers.
- Worked closely with district managers and corporate leaders on strategic planning initiatives and implemented action plans.
- Coordinated with vendors to ensure timely delivery of merchandise while maintaining optimal stock levels instore.
- Managed budget allocation for store expenses while identifying cost-saving opportunities to boost profitability.
- Boosted customer satisfaction by implementing efficient store operations and addressing customer concerns promptly.
Assistant Store Leader - Sales (Sales Manager)
Best Buy Canada
03.2019 - 11.2023
- Collaborated with cross-functional teams on projects aimed at improving overall store performance and customer experience.
- Streamlined store operations by effectively scheduling staff and managing resources to meet demand.
- Increased customer satisfaction by providing exceptional service and addressing concerns promptly.
- Monitored KPIs regularly, identifying areas of improvement and implementing effective solutions.
- Resolved customer issues quickly to close deals and boost client satisfaction. Achieved an overall top NPS satisfaction score month over month.
- Met with clients, delivering presentations and educating on product and service features and offerings.
- Established and cultivated solid business relationships with new or existing customers.
- Closed lucrative sales deals using strong negotiation and persuasion skills.
- Coached and counseled sales personnel, assisting with individual selling efforts and helping sales representatives reach targets.
- Ranked Top 3 in Canada and 1st in District for service attach and profitability.
Mobile Manager
Best Buy Canada
9 2018 - 3 2019
- Built and strengthened strategic relationships with vendors and led the best Mobile team within Best Buy Canada.
- Enhanced customer loyalty with targeted promotions based on user behavior analysis, driving repeat business and referrals.
- Enhanced profitability to achieve marketing objectives and drive productivity and growth from concept to implementation through sales tools and one on one coaching.
- Streamlined internal processes and workflows, leading to increased efficiency within the mobile department.
Sales Supervisor
Best Buy Canada
09.2017 - 09.2018
- Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Supervised staff successfully, utilizing effective communication and dynamic interpersonal skills.
- Worked jointly with team members to assist with closing sales, cross-selling and upselling of products and services.
- Monitored daily sales operations and served as informational and procedural resource to team members.
Education
High School Diploma -
Regina Mundi Catholic College
London, ON 05.2001 -
Skills
- Business development & planning
Sales processes
Solution selling
Coaching & mentoring
Goals & performance
Verbal & written communication
Advanced Salesforcecom user
P&L Management
Team Management
Store safety & Operations
Hobbies
- I enjoy travel, hiking and new scenic environments.
- Strength Training.
- Reading
- Community Involvement.
- Leadership Podcasts.
- Role-playing Games
Timeline
Store Leader (General Manager)
Best Buy Canada
11.2023 - Current
Assistant Store Leader - Sales (Sales Manager)
Best Buy Canada
03.2019 - 11.2023
Sales Supervisor
Best Buy Canada
09.2017 - 09.2018
High School Diploma -
Regina Mundi Catholic College
05.2001 -
Mobile Manager
Best Buy Canada
9 2018 - 3 2019