Emanuel Ferreira Gomes
Calgary
Summary
Proven customer service expert from my past jobs , adept in time management and active listening, enhanced sales revenue through strategic product recommendations. Skilled in building customer relationships, significantly improving satisfaction and sales. Achieved streamlined operations , showcasing a blend of hard and soft skills with a focus on impactful achievements.
Overview
4
4
years of professional experience
Work History
Customer Service Sales Representative
Müller
07.2024 - 02.2025
- Boosted sales revenue by identifying customer needs and recommending appropriate products or services.
- Built rapport with customers through empathetic listening and understanding their unique needs or preferences.
- Increased customer satisfaction by addressing and resolving complex issues effectively.
- Managed high call volume, ensuring timely response and effective resolution to all customer concerns.
Restaurant Waiter
Big Squadra Giorgia Trattoria
02.2024 - 06.2024
- Maintained clean and organized dining areas for optimal guest experience.
- Cultivated warm relationships with regular customers.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Answered customers' questions, recommended items, and recorded order information.
Sales Assistant
Konditorei Kuhn
05.2022 - 11.2023
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Processed transactions accurately while maintaining a high level of customer service.
- Increased sales by building strong customer relationships and providing excellent service.
Hotel Front Desk Clerk
See Hotel Zur Post
08.2021 - 03.2022
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Oversaw and organized calendar to schedule reservations and monitor cancellations.
- Enhanced guest satisfaction by efficiently managing check-ins and checkouts.
- Streamlined reservations process for improved accuracy and guest experience.
- Maintained a clean and organized front desk area, creating a welcoming environment for guests.
Education
High School Diploma -
Dr Pacifico Da Luz
Pernambuco , Brazil12-2020
Skills
- Customer service
- Time management
- Active listening
- Goal oriented
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Recognized by customers and for expedient and effective service.
- Assisted management with the training of new staff members.
Languages
Portuguese
Native or Bilingual
Spanish
Limited Working
English
Professional Working
German
Professional Working
Interests
- Developing software, websites, and apps in various programming languages
- Documenting and sharing travel experiences
- Fashion and Style
- Tech enthusiast, passionate about exploring the latest advancements and innovations
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Customer Service Sales Representative
Müller
07.2024 - 02.2025
Restaurant Waiter
Big Squadra Giorgia Trattoria
02.2024 - 06.2024
Sales Assistant
Konditorei Kuhn
05.2022 - 11.2023
Hotel Front Desk Clerk
See Hotel Zur Post
08.2021 - 03.2022
High School Diploma -
Dr Pacifico Da Luz
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