Emanuel Amaral
Toronto,ON
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed.
Overview
22
22
years of professional experience
Work History
Membership Sales Manager
LIV North
Toronto
02.2005 - 12.2023
- Developed and implemented membership packages to increase sales.
- Created and managed monthly promotions for memberships.
- Collaborated with marketing team to create innovative campaigns to attract new members.
- Collaborated with Membership Sales Team for ensuring the achievement of personal and team monthly membership sales targets, including the achievement of retention activities.
- Conducted weekly meetings with staff to review performance goals and objectives.
- Developed strategies to improve customer service experience for potential members.
- Provided support in the recruitment, selection, and training of new membership sales personnel.
- Analyzed financial data on a regular basis to identify trends in membership sales growth or decline.
- Maintained accurate records of all membership transactions, including payment information and renewal dates.
- Monitored competitors' activities and pricing policies related to membership programs.
- Organized special events designed to promote memberships such as open houses, seminars.
- Assisted in developing promotional materials such as flyers, brochures., for distribution at events.
- Worked closely with other departments within the organization to ensure smooth operation of membership program initiatives.
- Cultivated relationships with current members by providing personalized services and responding promptly to inquiries.
- Managed customer relations database ensuring accuracy of member profiles and contact information.
- Prepared detailed reports outlining progress made toward meeting sales targets.
- Responded promptly and professionally to customer complaints regarding membership services.
- Ensured compliance with all applicable laws governing the sale of memberships.
- Assisted in developing budgets related to marketing campaigns aimed at increasing member acquisition rates.
- Marketed online presence through successful and social media campaigns.
- Led sales planning, development and account management to grow existing accounts and establish new sales accounts.
- Supported sales team members to drive growth and development.
- Built sales forecasts and schedules to reflect desired productivity targets.
Sales Associate
Steaz
Toronto
01.2002 - 12.2004
- Greeted customers and provided exceptional customer service.
- Assisted customers with product selection, sizing and styling.
- Provided accurate information about products, prices and services.
- Built relationships with customers to encourage repeat business.
- Organized stockroom shelves according to size, color or style.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Conducted inventories on a regular basis to track stock levels.
- Handled customer complaints in a professional manner.
- Attended weekly team meetings to review performance goals and objectives.
- Suggested ideas for improving store operations and increasing profits.
- Collaborated with management teams to develop innovative marketing strategies.
- Analyzed customer feedback data to recommend improvements in service quality.
- Collected payments and provided accurate change.
- Sold various products by explaining unique features and educating customers on proper application or usage.
- Assisted in visual merchandising, creating appealing displays that capture customer interest.
- Conducted product demonstrations to highlight features and benefits.
Education
Some College (No Degree) - Inventory Control Management
Computer Technology Institute
TorontoSome College (No Degree) - Business Administration
Career Essential Inc.
TorontoHigh School Diploma -
Central Commerce Collegiate
Skills
- Sales presentations
- Team management
- Professional demeanor
- Brand-building strategies
- Performance analysis
- Team leadership
- Sales processes
- Customer acquisition
- Excellent communication
- Sales tracking
- Client retention
- Database management
Timeline
Membership Sales Manager
LIV North
02.2005 - 12.2023
Sales Associate
Steaz
01.2002 - 12.2004
Some College (No Degree) - Inventory Control Management
Computer Technology Institute
Some College (No Degree) - Business Administration
Career Essential Inc.
High School Diploma -
Central Commerce Collegiate