Emani Brown
San Bernardino
Summary
Dynamic and results-oriented professional with extensive experience in customer service and order management, notably at Walmart. Excelled in customer engagement and maintaining order accuracy, significantly enhancing customer satisfaction. Skilled in online order tracking and complaint resolution, demonstrating flexibility and outstanding service. Proven ability to train peers and improve operational efficiency, embodying teamwork and effective communication.
Overview
4
4
years of professional experience
Work History
Online Grocery Pickup
Walmart
06.2024 - Current
- Managed multiple priorities simultaneously, consistently meeting or exceeding deadlines for order completion and pickup times.
- Improved customer satisfaction by efficiently and accurately fulfilling online grocery orders.
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Tracked substitutions and informed customers of changes.
- Assisted in training new Online Grocery Associates, sharing best practices for efficient order processing and customer service techniques.
- Helped customers locate products and checked store system for merchandise at other sites.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Contributed to a positive work environment through effective communication and teamwork among fellow associates.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Reviewed customer orders closely to locate desired items and checked app regularly to identify changes.
Cashier, Cook, and Service Lead
Dairy Queen Grill & Chill
12.2020 - 03.2022
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
Education
BBA - Entrepreneurship
California Baptist University
Riverside, CA04-2027
Skills
- Customer engagement
- Flexible scheduling
- Order accuracy
- Complaint resolution
- Online order tracking
- Outstanding customer service
Timeline
Online Grocery Pickup
Walmart
06.2024 - Current
Cashier, Cook, and Service Lead
Dairy Queen Grill & Chill
12.2020 - 03.2022
BBA - Entrepreneurship
California Baptist University
Similar Profiles
Lori VayoLori Vayo
Customer Service Representative at WalmartCustomer Service Representative at Walmart
SHAKERRA JACKSONSHAKERRA JACKSON
Lift Operator at WalmartLift Operator at Walmart
SHEHNAZPREET KAURSHEHNAZPREET KAUR
Customer Service Representative at WalmartCustomer Service Representative at Walmart