Eman Mohammed
Edmonton,Canada
Summary
Offering positive attitude and genuine interest in helping others, ready to thrive in customer-focused environment. Brings ability to quickly learn company products and services, ensuring accurate and efficient customer support. Ready to use and develop communication and problem-solving skills in [Desired Position] role.
Overview
1
1
year of professional experience
Work History
Customer Service Representative
Fantu Supermarket
01.2024 - 03.2025
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Improved resolution time with effective problem-solving for customer complaints.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
Skills
- Attention to Detail
- Customer service
- Active listening
- Customer relations
- Problem resolution
- Call center experience
- Conflict resolution
- Work ethic and integrity
- Cleaning and sanitizing
Timeline
Customer Service Representative
Fantu Supermarket
01.2024 - 03.2025
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