Summary
Overview
Work History
Education
Skills
Certification
Affiliations
Training
Timeline
Generic

EMAN BERAYO

Scarborough

Summary

Analytical and results-oriented telecommunications professional with over 10 years of experience in the industry. Excelled in equipment installation, build, maintenance, upgrade, commission, and decommission of telecommunications network infrastructure. Skilled in site installation, Diagnose and locate equipment faults, and maintaining telecom equipment to ensure seamless connectivity for customers. A natural problem-solver known for delivering excellent customer service, thriving in fast-paced environments, and adept at diagnosing and troubleshooting complex network issues. Proven track record of ensuring 100% project completion on time. Seeking to leverage my expertise in telecommunications and project management to contribute to the success of Oak & Stone Constructions as a Telephone Technician.

Overview

15
15
years of professional experience
1
1
Certification

Work History

Telecommunication Technician

Ooredoo Telecommunications
06.2009 - 03.2023
  • Collaborate with Cross-Functional Teams: Regularly coordinate with various business units, including Technology and Marketing, to maintain strong teamwork across multiple cross-functional projects.
  • Optimize Workshop Operations: Minimize material wastage and reduce dispatch times by improving efficiency within workshop operations.
  • Manage Queue Reports Accurately: Ensure the timely and accurate generation of queue management reports related to installation and maintenance activities.
  • Oversee Installation Store Inventory: Monitor all aspects of inventory management—including CPE, NTU, cables, and other materials—ensuring product availability through effective selection and procurement practices.
  • Support Operational Teams: Assist in the coordination of queue management, technical support, and material handling teams to support installation and maintenance efforts in line with SLAs and SOPs.
  • Lead Inventory and Logistics Reporting: Initiate detailed inventory and logistics reports, establish dead-stock thresholds, and implement escalation matrices to maintain smooth operations and avoid stock-outs.
  • Ensure Regulatory Compliance: Enforce strict compliance with all legal and regulatory obligations to avoid financial penalties and maintain organizational integrity.
  • Key Achievements:
  • Achieved 99% call-handling efficiency for technicians by improving call queue management.
  • Successfully completed installations ahead of deadlines, contributing to positive customer feedback and team incentives.

Access Network Engineer

Huawei Technologies
01.2008 - 06.2009
  • Managed network integration and equipment commissioning for voice and data networks in collaboration with service providers (Digitel and PLDT).
  • Oversaw rack and cable installations, testing, and service validations to ensure adherence to high-quality standards.
  • Configured and maintained routers, switches, and other telecom equipment to support LAN/WAN networks.
  • Key Achievements:
  • Completed the required network ports per area, ensuring seamless service rollout.
  • Maintained high-quality standards for telecom installations in central offices.

Education

Bachelor of Science - Electrical Engineering

Adamson University

Skills

  • Technical Expertise: Telecom system installation, troubleshooting, and maintenance (FTTH, FTTB, ADSL, VoIP, IPTV, CAT5/CAT6, copper/fiber optic networks)
  • Data Center & Telecom Networks: Expertise in installing equipment, laying cable, rack installation, commissioning, and integration
  • Diagnostics & Troubleshooting: System testing and diagnostics using Citrix GIS, NMS, and other tools
  • Project Management: Coordinating technical projects, supervising support teams, and ensuring on-time completion
  • Software & Systems: Oracle Siebel CRM, BMC Remedy, LAN/WAN, and Microsoft Office Suite
  • Customer Service: Strong communication skills, with a focus on client satisfaction and technical support
  • Tools & Equipment: Proficient in operating hand/power tools, and experience with cabinet/rack installations

Certification

Registered Master Electrician (RME) – PRC Registration no. 0050856, Philippines

Affiliations

Active Member: Institute of Integrated Electrical Engineers of the Philippines, Inc. (IIEE) Membership no.RN00056593

Training

  • Learning Subnetting, LinkedIn Learning
  • IT Service Desk Careers and Certifications: First Steps, LinkedIn Learning
  • IP Addressing (Basic Overview), LinkedIn Learning
  • Communication Skills, PROJACS International
  • Continuous Improvement and Quality Management, Milestone Management Training and Consultancy
  • IPv6 Fundamentals, INFOSERVE
  • Fire Safety and Emergency Response Training

Timeline

Telecommunication Technician

Ooredoo Telecommunications
06.2009 - 03.2023

Access Network Engineer

Huawei Technologies
01.2008 - 06.2009

Bachelor of Science - Electrical Engineering

Adamson University

Similar Profiles

CREATE PROFILE
EMAN BERAYO