Emalina Villanueva
Newark,CA
Summary
Diligent hardworking student who is always looking for a new task to do. Not afraid to take something down and to do it all over again. Dedicated to responsibilities and does not give up if tasks become too tiring or difficult. Always looking to help and inspire others. Quick and Active Learner, works best interacting with others. Bilingual, fluent in English, and proficient in Spanish. Possesses sufficient knowledge about working in business, is currently undergoing Lead position, using my AA degree. Currently attending San Jose State studying Criminology.
Overview
6
6
years of professional experience
Work History
Front End Team Lead
Dick Sporting Goods
08.2022 - Current
- As lead I am in charge of our cashiers. I hand out assignments, manager their metrics, and attend conference calls.
- Trained and mentored new staff on cash handling procedures and customer service standards.
- Analyzed sales data to identify trends and improve product placement strategies.
- Resolved customer inquiries and complaints promptly, enhancing overall satisfaction levels.
- Collaborated with upper management on promotional campaigns to boost sales performance.
- Conducted performance evaluations for cashier staff, providing constructive feedback for improvement.
- Increased customer satisfaction by efficiently managing cashier transactions and addressing customer concerns.
- Trained cashiers on organizational policies, cash handling and customer service to maintain highly skilled team.
- Assisted customers in need to promote pleasant shopping experiences and encourage return business.
- Enhanced team productivity by delegating tasks and setting clear goals for cashier staff members.
- Conducted regular inventory checks on point-of-sale materials, ensuring availability of necessary supplies for smooth functioning of the cashier area.
- Maintained accurate financial records, ensuring reconciliation of cash drawers and deposits without discrepancies.
Bar Staff
Alpine Hills - Margarita Nohes
02.2021 - 08.2022
- Taking Orders, Wiping down and Sanitizing Tables, Imputing Order into system and sending to kitchen, Delivering Take Out Orders to Cars, Taking drinks to tables.
Sales Associate
Spirit Halloween
08.2019 - 11.2020
- Worked on restocking the costumes and organizing the store making sure it remained clean.
- Worked register and was able to be quick and efficient when crowded
- Cleaning and Sanitizing the store to keep with CDC regulations
Education
Bachelor of Science - Criminology
San Jose State University
San Jose, California, CA07-2026
High School - Business Professional Development
Newark Memorial High School
Newark, CA12.2025
Associate of Arts - Business Management
College Of San Mateo
San Mateo, CA05.2023
Skills
- Leadership
- Responsible
- Customer Service
- Cash handling
- Team collaboration
- Reliability and punctuality
- Conflict resolution
- Product knowledge
- POS system operations
- POS systems
- Order packaging
VOLUNTEERING
- Newark American Little League, Scorekeeper/Snack Shack Feb. 2017 - July 2019 Newark Junior High School, Newark, CA
- Kept score for the little league Baseball games, Took orders in snack Shack
AWARDS
College Of San Mateo - Associate of Arts - Business Management, Newark Memorial - Principal Honor Roll, Principal Olivia Wanger Jan. 2021: Awarded to student who finished 1st semester with GPA 4.0
Languages
English
Native or Bilingual
Spanish
Limited Working
Timeline
Front End Team Lead
Dick Sporting Goods
08.2022 - Current
Bar Staff
Alpine Hills - Margarita Nohes
02.2021 - 08.2022
Sales Associate
Spirit Halloween
08.2019 - 11.2020
Bachelor of Science - Criminology
San Jose State University
High School - Business Professional Development
Newark Memorial High School
Associate of Arts - Business Management
College Of San Mateo